IT Business Podcast Episodes

DragonForce’s latest ransomware attack on an MSP using SimpleHelp RMM exposes the urgent need for better patch management, zero trust, and a rethink of persistent remote access. Dave Sobel joins Uncle Marv to break down what went wrong, the evolving threat landscape, and why MSPs must adapt their security playbooks now.

First impressions count—especially on video. Branding expert Lisa Shorr joins Uncle Marv to share practical strategies for MSPs and IT professionals to look professional, connect authentically, and build trust in every virtual meeting. Tune in for real-world stories, actionable tips, and a fresh perspective on how your camera can become your most powerful leadership tool.

Pax8 Beyond 2025 is set to become the largest MSP-only event in the world, and Rob Rae reveals why it’s more than just another conference. From cutting-edge AI and cybersecurity sessions to a relentless focus on community and honest vendor relationships, this episode uncovers the strategies MSPs need to thrive in a changing industry.

Discover how Syncro is rewriting the rules for MSPs with their new XMM platform, offering seamless Microsoft 365 integration, advanced automation, and a pricing model that puts partners first. Syncro's Michael George and Dee Zepf share the inside story of innovation, risk-taking, and what’s next for IT service providers.

Discover what happens when you “obliterate the box” with Nancy Henriquez, a self-proclaimed MSP rebel who’s built, sold, and reinvented IT businesses. Nancy reveals the mindset shifts, hard lessons, and personal breakthroughs that empower MSPs to grow on their own terms.

What do the 300 Spartans, Napoleon, and Silicon Valley startups have in common? Nick Shevelyov explains how lessons from history can empower IT professionals and MSPs to better defend their organizations, communicate with executives, and manage risk in a rapidly evolving digital world.

Dawn Sizer of Third Element Consulting joins Uncle Marv for a candid conversation about thriving as an MSP in high-pressure environments. From navigating vendor relationships and industry trends to prioritizing mental health and peer support, Dawn shares actionable insights and a few laughs. Tune in for real talk, practical advice, and a behind-the-scenes look at what it takes to keep clients—and yourself—happy in the IT business.

TechCon Unplugged is reinventing itself for 2025, and Paco Lebron joins Uncle Marv to share the inside scoop-along with hard-won lessons on standardizing MSP operations, navigating vendor choices, and building true IT community.

Giant Rocketship’s Dustin Puryear returns to reveal how AI-driven helpdesk automation can transform MSP operations. From rebalancing workloads and prioritizing VIP clients to the real challenges of integrating with popular platforms, Dustin and Uncle Marv break down what works, what doesn’t, and why the human touch still matters.

Uncle Marv shares a whirlwind week of managing a major client office move in Tampa while navigating personal family emergencies. He breaks down the completion of a challenging Office 365 migration, recounts network troubleshooting headaches-including a mysterious duplicate IP issue-and highlights the importance of reliable tech partners. Marv also covers SonicWall’s new firewall promotions, Microsoft’s aggressive Windows 11 update rollout, and previews upcoming industry events. The episode wraps with wild Florida news stories, from a kangaroo on the run to a tragic alligator encounter.

Uncle Marv tackles the uncomfortable truth that running an IT business is inherently challenging, regardless of size or experience level. Through three recent conversations with IT professionals at different career stages, he illustrates how many are searching for easy solutions in an industry that demands continuous adaptation, relationship management, and technical expertise.

Steve Kazan, founder of Inner Onion and president of NSITSP, shares his journey from financial analyst to channel chief, offering practical advice for MSPs and international tech companies entering the U.S. market. Kazan emphasizes the long-term approach to success, the power of relationships, and how organizations like NSITSP are advocating for IT professionals.

Uncle Marv interviews Keith Nelson, founder of Vistem Solutions and a board member of the National Society of IT Service Providers (NSITSP). Nelson shares his journey from leading large-scale automation projects at shipping ports to building a respected managed service provider (MSP) business.

Uncle Marv welcomes back Lynn Thames of Thames Consulting Group for an honest and insightful conversation about running a boutique MSP. Lynn proves that bigger isn’t always better in the IT world. By focusing on small clients and building a business that fits her life, she’s found both freedom and fulfillment—plus the perfect employee to share the load.

This episode kicks off a three-part series comparing two leading network monitoring platforms for MSPs: Auvik and Domotz. Listeners get firsthand insights into what makes each tool shine, how they simplify network management, and which features truly move the needle for IT service providers. This episode is packed with honest advice and practical takeaways for any MSP looking to level up their network monitoring game.

Joan Posivy, Side Hustle Hero, reveals what it really takes to turn a side project into a thriving business. Her journey and the stories she shares prove that success is less about waiting for the perfect moment and more about starting, prioritizing, and sticking with it. If you’re looking for honest, actionable advice to move your business forward, this episode delivers.

Andy Higgins shares his remarkable journey from international IT consultant to respected MSP owner, revealing how collaboration and standards have shaped his career. He highlights the importance of professionalism, community, and best practices in today’s IT landscape, offering invaluable advice for anyone looking to thrive in the industry.

Paul Daigle, a veteran MSP advisor, joins Uncle Marv to break down the real-world strategies for understanding and increasing your IT business’s value. The conversation uncovers the most common mistakes MSP owners make, why knowing your business’s worth is essential, and how to use practical tools to accelerate growth and prepare for a successful exit. Listeners get actionable insights into the eight operational focus areas every MSP must master to thrive in today’s competitive landscape.

Uncle Marv pulls back the curtain on the realities of MSP billing and vendor etiquette, sharing candid stories from his own business and inviting the community to weigh in. From handling project billing disputes to navigating tricky vendor calls, this episode is packed with practical advice and a few laughs—including a Florida Man story you won’t forget. Tune in for honest insights and actionable tips to help you run your IT business smarter.

David Steele, co-founder of Intrada Technologies, shares his 25-year journey from the Y2K era to today’s AI-powered MSP landscape. He reveals how diversification, embracing new technology, and building strong industry relationships have helped his business thrive through changing times. Listeners get a candid look at the realities of running an MSP, the value of community, and actionable advice for staying ahead.

Robert Gillette from MSP Dojo shares practical strategies to help MSPs strengthen their sales skills, build a cohesive sales engine, and close deals with confidence. Discover how to overcome common sales challenges and apply actionable tips to grow your IT business.

James Abercrombie, Acronis’ technology evangelist, joins Uncle Marv at ASCII Edge Orlando to share how Acronis has transformed from a backup provider into a comprehensive MSP platform. He reveals the latest in automation, disaster recovery, and security, and explains how real-world MSP feedback drives Acronis’ innovation.

Sales success for MSPs isn’t just about marketing or scripts—it’s about building a real sales engine and practicing under pressure. Robert Gillette, founder of MSP Dojo, shares how realistic, peer-driven practice and honest self-assessment can transform your sales results and help you close more deals, even in a crowded market.

Jon McCarrick reveals how Acronis is reshaping the future of MSP education through its Academy programs, offering vendor-neutral training for technicians and business owners while addressing key industry challenges like hiring shortages and sales inefficiencies. Learn about the evolution of Acronis from backup solutions to a comprehensive CyberProtect portfolio that integrates cybersecurity, RMM, and PSA tools.