Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)
Uncle Marv's IT Business Podcast (Products, stories, and ti…
The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. Each episode delivers products, stories, and tips that help the MSP and IT Pro run the business better, smarter, and faster, covering everything from pricing and packaging to operations, tools, and service delivery. You’ll hear candid conversations with working MSP owners, system admins, vendors, and industry leaders who share what’s actually working in the field, including hard lessons, success stories, and the occasional “what not to do.” Topics regularly include managed services best practices, cybersecurity and compliance, Microsoft 365 and cloud, automation and documentation, vendor selection and stack building, plus the day-to-day realities of running a modern IT business. Hosted by longtime IT business owner and podcaster Marvin “Uncle Marv” Bee, the show blends real talk, practical advice, and a lighthearted tone so the MSP and IT Pro behind the network can learn, laugh, and get better every week.
Choose your favorite podcast player
Apple Podcasts PocketCasts Overcast Spotify Podcast Addict Amazon Music iHeartRadio PlayerFM TuneIn Audible Castbox Podchaser Goodpods Pandora Audacy Deezer Spreaker
June 26, 2025

Zensai: Training Made Simple for MSPs (EP 854)

Zensai: Training Made Simple for MSPs (EP 854)
Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)
Zensai: Training Made Simple for MSPs (EP 854)

Kathleen Lord shares how Zensai empowers MSPs to deliver cost-effective, scalable training for both employees and clients, making compliance and product adoption easier than ever—straight from Teams, Outlook, or SharePoint.

Uncle Marv welcomes Kathleen Lord, Chief Revenue Officer at Zensai, to the show live from Pax8 Beyond in Denver. They dive into why compliance is broken and how MSPs can bridge the gap between technology implementation and user adoption. Kathleen explains how Zensai’s learning management system, built natively into Microsoft Teams, makes training simple, scalable, and cost-effective for both MSPs and their clients. The conversation covers everything from pricing and ease of use to the power of training as a tool for customer engagement and retention. Kathleen also shares her journey from SaaS pioneer to Zensai, highlighting the importance of making solutions easy for MSPs to sell and use.

Why Listen:

  • Kathleen Lord’s unique SaaS and SMB expertise
  • Training as a tool for MSP growth and customer retention
  • Simple, effective learning management inside Microsoft
  • Affordable pricing and easy administration
  • Opportunities to expand services and re-engage clients

Kathleen Lord (Kathleen Lord on LinkedIn) is the Chief Revenue Officer at Zensai, a Danish company with a strong presence in the US and Europe. With over 20 years of experience in SaaS, SMB, and learning management, Kathleen is passionate about making training simple, effective, and scalable for MSPs and their clients. She is a frequent LinkedIn contributor and a recognized leader in the tech and compliance space.

Companies, Products, and Books Mentioned

=== SPONSORS

=== MUSIC LICENSE CERTIFICATE

=== Show Information

Kathleen Lord Profile Photo
Kathleen Lord

Kathleen Lord is the Chief Revenue Officer at Zensai, a Danish company with a strong presence in the US and Europe. With over 20 years of experience in SaaS, SMB, and learning management, Kathleen is passionate about making training simple, effective, and scalable for MSPs and their clients. She is a frequent LinkedIn contributor and a recognized leader in the tech and compliance space.

Message