IT Business Podcast Episodes

I talk about why every business owner should be able to access the technology their IT company manages, even if they change providers tomorrow. If they cannot access it, do not know who owns it, or cannot recover it, that is more than an IT problem. It is a business-continuity problem.

I’m talking with Christopher Miller of ATB Technologies about what happens when a major client walks out the door, and why the recovery starts with honest numbers, stronger client relationships, and a real plan. For MSP owners, this is a practical reminder that growth is not just about winning new business. It is about keeping the right clients, protecting your team, and knowing where your business is too exposed.

Chris Miller’s path from sales outsider to MSP co-owner is a real reminder that growth takes more than referrals and good intentions. We talk about building a repeatable sales process, getting clear on your ideal customer, and learning enough about each other’s worlds for sales and technical teams to work together.

I sat down with Brian Weiss from iTech to talk about the messy parts of running an MSP right now: vendor dependency, overlapping tools, AI adoption, and customers who expect us to have every answer. This is a practical conversation about protecting your roadmap while helping clients move forward responsibly.

Not every new tool deserves a migration, and not every prospect is the right client. Cameron shares how SquarePlanIT is weighing AI, PSA and RMM changes, community marketing, and client fit without losing focus on what already works.

Mike Glasman built his MSP while keeping his day job, then designed the business from day one so clients would rely on a help desk and team instead of one owner’s cell phone. We talk about using enterprise experience to stand out, choosing tools based on the real problem, and protecting both your clients and your lifestyle.

Matt Forman from The Local Circuit and I sit down for a good old-fashioned MSP catch-up, covering his steady growth, a changing vendor stack, and why automation is helping his team do more without hiring faster than they need to. We also get into practical AI guardrails, ticket triage, and the tools that save real time in the field. We talk through some decisions MSP owners deal with every day: changing cloud-distribution partners because of payment-processing costs, moving from Synchro to Halo...

Tyler Smith, CEO and Co-Founder of TechAlign, joins the IT Business Podcast to discuss a platform built by MSP professionals to streamline technical alignment reviews and QBRs. TechAlign combines assessments with PSA/RMM data to help IT providers identify client gaps, present recommendations, track remediation, and turn review findings into roadmap and project opportunities. Guest: Tyler Smith Website: https://techalign.app LinkedIn: https://www.linkedin.com/in/tyler-smith-5956b8ba/ === Chapt...

Michelle Coombs, founder of Oprising, joins the IT Business Podcast as a member of the 2026 IT Nation/ConnectWise PitchIT cohort. Oprising is a service optimisation platform that helps MSPs turn continual service improvement into structured, visible work—assessing operational capability, prioritising actions, assigning accountability, and tracking progress across people, process, technology, and customer experience. Guest: Michelle Coombs Website: https://www.oprising.com LinkedIn: https://www...

Steve Martin, CEO of FrictionlessIT, joins the IT Business Podcast to discuss FITware, a profit-intelligence platform built for MSPs. FITware brings together operational, financial, service-delivery, capacity, and client-experience data to help providers spot profit leaks, reinforce accountable behaviors, and make more informed growth decisions. Guest: Steve Martin Website: https://frictionlessit.net LinkedIn: https://www.linkedin.com/in/stevemartin10/ === Chapters 00:00 Introducing Steve Ma...

Saurabh Sandhir, CEO and Co-Founder of Kipling Secure, joins the IT Business Podcast to discuss AI Detection & Response (AIDR) for MSPs and MSSPs. Kipling Secure helps providers discover shadow AI, monitor AI usage and data exposure, apply governance guardrails, and turn AI security into a recurring managed service. Guest: Saurabh Sandhir Website: https://kiplingsecure.ai/ LinkedIn: https://www.linkedin.com/in/ssandhir/ === Chapters 00:24 Welcome to PitchIT 2026 00:50 Meet Saurabh Sandhir a...

Clayton Mouney, founder of MSP Report Card and a PitchIT 2026 participant, joins the show to discuss a strategic client-management platform for MSP account managers, vCIOs, and CSMs. MSP Report Card helps providers create consistent client-meeting cadences, capture business goals, prepare client-facing reports, and turn conversations into roadmaps rather than purely technical QBRs. Guest: Clayton Mouney, Founder Website: https://www.mspreportcard.com LinkedIn: https://www.linkedin.com/in/clayt...

Susan Nemeth, Co-Founder and COO of Aportio, joins the IT Business Podcast to discuss AI-powered email and conversation automation built for MSP service desks. Aportio helps IT providers reduce inbox backlog, classify and route incoming work, and improve shared-inbox workflows—while also supporting more consistent discovery and pricing for complex customer solutions. Guest: Susan Nemeth Website: https://www.aportio.com/ LinkedIn: https://www.linkedin.com/in/susan-nemeth-93518222/ === Chapters...

Kevin Rauch, Co-Founder of pivot, joins the show to discuss how the company’s proactive AV lifecycle-management platform helps MSPs bring deployment, monitoring, support, maintenance, and refresh planning into one operational workflow. Pivot is designed to give IT providers greater visibility and control of business-critical AV environments, including AI-assisted incident troubleshooting through pivotAssist. Guest: Kevin Rauch Website: https://pivotnow.io/ LinkedIn: https://www.linkedin.com/in...

Callen Sapien, Co-Founder and CEO of Synthreo, joins the PitchIT 2026 series to discuss building an AI service practice for MSPs. Synthreo provides white-label, multi-tenant AI infrastructure that helps IT providers build, manage, govern, and bill for client-facing AI workspaces, workflows, and agents. Guest: Callen Sapien Website: https://synthreo.ai/ LinkedIn: https://www.linkedin.com/in/callensapien/ === Chapters 00:00 PitchIT 2026 introduction and guest welcome 01:25 The MSP opportunity...

Michael Zbarsky, Co-Founder of Blacksmith InfoSec, joins the show to discuss a Compliance-as-a-Service platform built for MSPs. Blacksmith helps IT providers operationalize client compliance through customizable policies, risk management, security guidance, and a scalable service-delivery framework. Guest: Michael Zbarsky, Co-Founder Website: https://blacksmithinfosec.com/ LinkedIn: https://www.linkedin.com/in/michaelzbarsky/ === Chapters 00:39 PitchIT 2026 and introducing Blacksmith InfoSec...

Danny Suk Brown, President of AppMeetup, joins the PitchIT 2026 series to discuss Nimo, an AI role-play and simulation platform for MSP teams. Nemo helps sales, technical, support, and leadership staff practice real-world client conversations, identify skill gaps, and retain institutional knowledge through repeatable coaching and analytics. Guest: Danny Suk Brown Website: https://getnimo.com/p/appmeetup LinkedIn: https://www.linkedin.com/in/dannysbrown === Chapters 00:36 PitchIT 2026 and Dan...

Romain Basset, co-founder of belfor.io, joins the PitchIT 2026 conversation to discuss a human-risk-management platform built specifically for MSPs. Belfor helps providers deliver white-labeled security awareness content, adaptive phishing simulations, and actionable risk insights through native Microsoft 365 integration and automation. Guest: Romain Basset Website: https://belfor.io/ LinkedIn: https://www.linkedin.com/in/romainbasset/ === Chapters 00:36 PitchIT 2026: Romain Basset and Belfo...

Aaron Birnbaum, co-founder of Seron Security’s TRaViS ASM, joins the show to discuss an AI-enhanced external attack surface management platform built for proactive cybersecurity. TRaViS helps MSPs identify exposed assets, vulnerabilities, leaked credentials, and shadow IT, then turn that visibility into an actionable security service for clients. Guest: Aaron Birnbaum Website: https://travisasm.com LinkedIn: https://www.linkedin.com/in/aaron-s-birnbaum/ === Chapters 00:23 Introducing Aaron B...

Mark Balovnev, CEO of Cyrisma, joins the IT Business Podcast’s PitchIT 2026 series to discuss helping MSPs turn cyber risk and compliance into scalable services. Cyrisma consolidates vulnerability management, asset and data discovery, secure configuration, compliance tracking, and remediation workflows so providers can reduce tool sprawl and better operationalize security services. Guest: Mark Balovnev Website: https://www.cyrisma.com/ LinkedIn: https://www.linkedin.com/in/mbalovnev/ ===...

Lewis Williams is the Technical Project Manager and founder behind Handover, a PitchIT 2026 company built for MSP delivery teams. Handover connects to HaloPSA and ConnectWise to turn live ticket and project data into client-ready status updates, action logs, risk registers, service reviews, and QBR packs—reducing the manual reporting workload for project and service-delivery teams. Guest: Lewis Williams Website: gethandover.uk LinkedIn: https://www.linkedin.com/in/lewiswilliams7/ === Chapters...

Shaun Webber, Co-founder & CEO of Spotto, joins the IT Business Podcast to discuss an AI cloud-operations platform built to help MSPs manage and optimize Microsoft Azure environments at scale. Spotto surfaces actionable cost, performance, security, and reliability recommendations, with controlled remediation and automation designed to help providers reduce operational toil and identify service opportunities. Guest: Shaun Webber Website: https://www.spotto.ai LinkedIn: https://www.linkedin.com/...

John Harden, Founder & CEO of Lemhi, joins the IT Business Podcast as a PitchIT 2026 participant to discuss turning client AI demand into a repeatable MSP service. Lemhi helps MSPs identify AI opportunities, build client-ready roadmaps, apply governance and enablement, and monitor adoption as an ongoing managed offering rather than a one-off project. Guest: John Harden Website: https://www.lemhi.com/ LinkedIn: https://www.linkedin.com/in/john-harden/ === Chapter 00:28 AI Revenue Opportunity ...

Anson Dorsey, CTO and Co-Founder of QuellSecure, joins the IT Business Podcast’s PitchIT 2026 series to discuss active ransomware containment for MSPs and IT providers. QuellSecure deploys as a lightweight endpoint agent that monitors file-system activity, aiming to stop malicious encryption after only a small number of files are affected—helping reduce operational disruption and recovery exposure. Guest: Anson Dorsey Website: https://www.quellsecure.com/ LinkedIn: https://www.linkedin.com/in/...