Weekly Live Show Episodes

Ray Cline from Tech Knowledge Worldwide joins me to unpack how an MSP-led community is transforming the original Ronald McDonald House in Philadelphia, and why technology is always the last thing funded—even for major nonprofits. We also dig into Ray’s consulting-first approach to MSP services and how he consistently saves clients more money than they spend with him.

I dig into real-world MSP stories, from fixing “just the Wi-Fi” for a court reporting client to wrestling with a digital logger at a small airport, and I share why I lean on Windows tools like netstat and NBTSTAT when you don’t have fancy test gear handy. I also draw a hard line on vendor etiquette, calling out aggressive outreach, hidden billing, broken partner portals, and the need for respectful, grown-up partner relationships.

Synology made some big moves that hit MSPs right in the wallet, so I break down what changed, why trust is taking a hit, and what I’m doing about it in my own stack. I also walk through managed switch best practices and share my real‑world take on the Fluke LinkIQ Duo versus the NetAlly tools I actually carry in my bag.

Pax8 Beyond delivered a clear message that MSPs need to move from managing endpoints to managing intelligence, and I break down what that actually looks like in the real world. I also share my favorite (and not-so-favorite) swag from the show and walk through practical network performance testing strategies you can use without buying expensive gear.

I’m recapping my Money, Marketing, and Growth series with five core pillars every MSP needs to shore up before chasing leads, from fixing your foundation to protecting margin and using AI the right way. Along the way I share real client wins, an FBI flash alert, shout outs to ThreatLocker, TruGrid, OneStream, Domotz, and some fun behind‑the‑scenes plans for conferences, reviews, and an all‑MSP August.