IT Business Podcast Episodes

Uncle Marv tackles the uncomfortable truth that running an IT business is inherently challenging, regardless of size or experience level. Through three recent conversations with IT professionals at different career stages, he illustrates how many are searching for easy solutions in an industry that demands continuous adaptation, relationship management, and technical expertise.

Steve Kazan, founder of Inner Onion and president of NSITSP, shares his journey from financial analyst to channel chief, offering practical advice for MSPs and international tech companies entering the U.S. market. Kazan emphasizes the long-term approach to success, the power of relationships, and how organizations like NSITSP are advocating for IT professionals.

Uncle Marv interviews Keith Nelson, founder of Vistem Solutions and a board member of the National Society of IT Service Providers (NSITSP). Nelson shares his journey from leading large-scale automation projects at shipping ports to building a respected managed service provider (MSP) business.

Uncle Marv welcomes back Lynn Thames of Thames Consulting Group for an honest and insightful conversation about running a boutique MSP. Lynn proves that bigger isn’t always better in the IT world. By focusing on small clients and building a business that fits her life, she’s found both freedom and fulfillment—plus the perfect employee to share the load.

This episode kicks off a three-part series comparing two leading network monitoring platforms for MSPs: Auvik and Domotz. Listeners get firsthand insights into what makes each tool shine, how they simplify network management, and which features truly move the needle for IT service providers. This episode is packed with honest advice and practical takeaways for any MSP looking to level up their network monitoring game.

Joan Posivy, Side Hustle Hero, reveals what it really takes to turn a side project into a thriving business. Her journey and the stories she shares prove that success is less about waiting for the perfect moment and more about starting, prioritizing, and sticking with it. If you’re looking for honest, actionable advice to move your business forward, this episode delivers.

Andy Higgins shares his remarkable journey from international IT consultant to respected MSP owner, revealing how collaboration and standards have shaped his career. He highlights the importance of professionalism, community, and best practices in today’s IT landscape, offering invaluable advice for anyone looking to thrive in the industry.

Paul Daigle, a veteran MSP advisor, joins Uncle Marv to break down the real-world strategies for understanding and increasing your IT business’s value. The conversation uncovers the most common mistakes MSP owners make, why knowing your business’s worth is essential, and how to use practical tools to accelerate growth and prepare for a successful exit. Listeners get actionable insights into the eight operational focus areas every MSP must master to thrive in today’s competitive landscape.

Uncle Marv pulls back the curtain on the realities of MSP billing and vendor etiquette, sharing candid stories from his own business and inviting the community to weigh in. From handling project billing disputes to navigating tricky vendor calls, this episode is packed with practical advice and a few laughs—including a Florida Man story you won’t forget. Tune in for honest insights and actionable tips to help you run your IT business smarter.

David Steele, co-founder of Intrada Technologies, shares his 25-year journey from the Y2K era to today’s AI-powered MSP landscape. He reveals how diversification, embracing new technology, and building strong industry relationships have helped his business thrive through changing times. Listeners get a candid look at the realities of running an MSP, the value of community, and actionable advice for staying ahead.

Robert Gillette from MSP Dojo shares practical strategies to help MSPs strengthen their sales skills, build a cohesive sales engine, and close deals with confidence. Discover how to overcome common sales challenges and apply actionable tips to grow your IT business.

James Abercrombie, Acronis’ technology evangelist, joins Uncle Marv at ASCII Edge Orlando to share how Acronis has transformed from a backup provider into a comprehensive MSP platform. He reveals the latest in automation, disaster recovery, and security, and explains how real-world MSP feedback drives Acronis’ innovation.

Sales success for MSPs isn’t just about marketing or scripts—it’s about building a real sales engine and practicing under pressure. Robert Gillette, founder of MSP Dojo, shares how realistic, peer-driven practice and honest self-assessment can transform your sales results and help you close more deals, even in a crowded market.

Jon McCarrick reveals how Acronis is reshaping the future of MSP education through its Academy programs, offering vendor-neutral training for technicians and business owners while addressing key industry challenges like hiring shortages and sales inefficiencies. Learn about the evolution of Acronis from backup solutions to a comprehensive CyberProtect portfolio that integrates cybersecurity, RMM, and PSA tools.

Lisa Johnson shares how AVC Technology has thrived for over 50 years by embracing change, carving out unique niches like public libraries, and transitioning to a fully remote model post-COVID. She discusses balancing extensive travel with running a business, scaling operations for growth, and the importance of building strong client relationships.

David Stinner, founder of US itek, shares how he transformed his Buffalo-based MSP by embracing flat-rate pricing, compliance-focused services, and a global workforce strategy that includes hiring Filipino tech talent. From overcoming legal battles early in his career to navigating post-pandemic challenges, David offers practical insights on growing an IT business while maintaining quality service and profitability.

David Stinner reveals how he transformed US itek from a hardware-focused business into a thriving MSP over two decades. He discusses the struggles of transitioning customers to managed services, the importance of proactive tools, and how focusing on larger clients led to sustainable growth. This episode is a must-listen for anyone navigating the complexities of scaling an IT business.

Ali Johnston shares her experiences as an IT business owner balancing hypergrowth and cybersecurity education in Satellite Beach, Florida. She highlights the importance of local trust, the evolving tech landscape on Florida’s Space Coast, and actionable strategies for scaling managed services while addressing real-world cybersecurity threats.

Uncle Marv shares his go-to tools for IT professionals, offering a detailed look at his NetAlly-branded go bag and its essential gadgets for network troubleshooting and testing.

Karl Palachuk, a trailblazer in managed services and founder of NSITSP, joins Uncle Marv to discuss how IT professionals can elevate their industry through ethics, education, and advocacy. He highlights the importance of professional standards, the challenges posed by legislation, and actionable steps to build trust with clients while shaping the future of IT.

David Geiger recounts his transformation from part-time IT consultant to full-time MSP owner at Spur IT Services in Newport Ritchie, Florida. He discusses the hurdles of scaling his business, the value of community outreach, and the delicate balance between using contractors and employees.

Mike Walters discusses the evolution of Action1 from a simple idea to a powerful patch management platform that challenges industry norms. With its focus on usability, security, and scalability, Action1 offers MSPs and enterprises an easy way to manage endpoints while addressing vulnerabilities across diverse environments. Learn why the platform’s free offering and innovative features are gaining traction in IT circles.

Laura Casper discusses how Link Tech Computer Services has thrived for 30 years by prioritizing client relationships, adapting to challenges like hurricanes, and delivering reliable IT solutions for small businesses. Her insights on disaster recovery, cybersecurity, and balancing business growth with personalized service offer valuable lessons for MSPs everywhere.

Herman Pool reveals how his GROW system provides actionable steps for MSPs to stand out, build trust, and create loyal customers. With insights into marketing automation tools and personalized coaching, he explains how Noticeable helps businesses overcome overwhelm and achieve sustainable growth. This episode offers a fresh perspective on scaling success while maintaining meaningful client relationships.