IT Business Podcast Episodes

Lisa Johnson shares how AVC Technology has thrived for over 50 years by embracing change, carving out unique niches like public libraries, and transitioning to a fully remote model post-COVID. She discusses balancing extensive travel with running a business, scaling operations for growth, and the importance of building strong client relationships.

David Stinner, founder of US itek, shares how he transformed his Buffalo-based MSP by embracing flat-rate pricing, compliance-focused services, and a global workforce strategy that includes hiring Filipino tech talent. From overcoming legal battles early in his career to navigating post-pandemic challenges, David offers practical insights on growing an IT business while maintaining quality service and profitability.

David Stinner reveals how he transformed US itek from a hardware-focused business into a thriving MSP over two decades. He discusses the struggles of transitioning customers to managed services, the importance of proactive tools, and how focusing on larger clients led to sustainable growth. This episode is a must-listen for anyone navigating the complexities of scaling an IT business.

Ali Johnston shares her experiences as an IT business owner balancing hypergrowth and cybersecurity education in Satellite Beach, Florida. She highlights the importance of local trust, the evolving tech landscape on Florida’s Space Coast, and actionable strategies for scaling managed services while addressing real-world cybersecurity threats.

Uncle Marv shares his go-to tools for IT professionals, offering a detailed look at his NetAlly-branded go bag and its essential gadgets for network troubleshooting and testing.

Karl Palachuk, a trailblazer in managed services and founder of NSITSP, joins Uncle Marv to discuss how IT professionals can elevate their industry through ethics, education, and advocacy. He highlights the importance of professional standards, the challenges posed by legislation, and actionable steps to build trust with clients while shaping the future of IT.

David Geiger recounts his transformation from part-time IT consultant to full-time MSP owner at Spur IT Services in Newport Ritchie, Florida. He discusses the hurdles of scaling his business, the value of community outreach, and the delicate balance between using contractors and employees.

Mike Walters discusses the evolution of Action1 from a simple idea to a powerful patch management platform that challenges industry norms. With its focus on usability, security, and scalability, Action1 offers MSPs and enterprises an easy way to manage endpoints while addressing vulnerabilities across diverse environments. Learn why the platform’s free offering and innovative features are gaining traction in IT circles.

Laura Casper discusses how Link Tech Computer Services has thrived for 30 years by prioritizing client relationships, adapting to challenges like hurricanes, and delivering reliable IT solutions for small businesses. Her insights on disaster recovery, cybersecurity, and balancing business growth with personalized service offer valuable lessons for MSPs everywhere.

Herman Pool reveals how his GROW system provides actionable steps for MSPs to stand out, build trust, and create loyal customers. With insights into marketing automation tools and personalized coaching, he explains how Noticeable helps businesses overcome overwhelm and achieve sustainable growth. This episode offers a fresh perspective on scaling success while maintaining meaningful client relationships.

Tim Fitzpatrick of Rialto Marketing joins Uncle Marv to discuss how MSPs can build a powerful marketing engine that drives predictable growth. He emphasizes the importance of strategy, planning, and leadership in creating effective marketing systems while sharing actionable advice on targeting ideal clients, crafting compelling messages, and leveraging AI tools like ChatGPT. This episode is a must-listen for IT professionals ready to move beyond referrals and scale their businesses.

Uncle Marv recounts his six-day adventure in Orlando for ASCII Edge 2025, filled with client challenges, conference highlights, and memorable stories. From resolving cubicle mishaps to networking with industry leaders, this episode offers a mix of humor and practical IT wisdom that’s perfect for tech enthusiasts and business owners alike.

Steve Copeland of Rhythms joins Uncle Marv to discuss how 5G internet solutions are empowering MSPs to generate new revenue streams while solving common client frustrations. From sponsoring local events to offering flexible connectivity options, Steve shares creative ways to leverage internet technology for business growth. With insider tips and a sneak peek at exciting new partnerships, this episode is a must-listen for IT professionals looking to stay ahead.

Sophos is redefining cybersecurity with cutting-edge tools and strategies to combat state-sponsored threats and ransomware attacks. Ryan Gebauer shares insights from a five-year study on Pacific Rim cyberattacks, highlighting the importance of proactive measures like patching, immutable backups, and managed detection services. With updates to their firewall software and the integration of SecureWorks’ advanced tools, Sophos is empowering businesses to strengthen their defenses against evolving threats.

Kristen Pittman of CyLutions joins Uncle Marv to tackle the challenges of IT migrations, particularly within the Microsoft ecosystem. Drawing on years of experience, she explains how her team helps businesses escape outdated systems like Excel and navigate tricky SharePoint transitions. This episode highlights the importance of collaboration between MSPs and custom software developers to deliver seamless solutions for clients.

Jerry Koutavas, President of ASCII, joins Uncle Marv live from the 2025 ASCII Edge event in Orlando to discuss how ASCII is empowering MSPs to thrive in a rapidly evolving industry. He highlights updates to the member portal, the unique value of peer-to-peer collaboration, and how ASCII helps members stay ahead of industry trends. The conversation also touches on critical topics like mental health in IT and strategies for navigating mergers and acquisitions.

Uncle Marv dives into the principle of least privilege, sharing real-world examples of security breaches caused by lax admin rights. He explains how tools like ThreatLocker implement a zero-trust approach, blocking even admins from installing unapproved software to enhance overall security.

Sean Lardo, VP of IT Nation Communities, discusses the transformative PitchIT program and ConnectWise's vision for uniting the IT service provider community. The conversation explores how the competition helps startups refine their message, gain exposure, and achieve significant business growth while benefiting the entire MSP ecosystem.

Uncle Marv shares a captivating story of troubleshooting a complex network issue for a challenging client. This episode highlights the importance of persistence, adaptability, and thinking outside the box when solving IT problems, even when it's not always DNS.

Jesse Tuttle, former hacker turned cybersecurity expert, shares his extraordinary journey from FBI's most wanted to cybersecurity innovator. This eye-opening conversation reveals the complex motivations behind hacking and the critical importance of understanding cyber threats in today's digital landscape.

Melissa Hockenberry shares invaluable insights on improving MSP profitability and customer retention through better communication and understanding of business costs. The episode highlights the importance of soft skills in tech and provides practical tips for MSP owners to enhance their operations.

Ever wondered how a childhood fascination with malware could evolve into a groundbreaking cybersecurity solution? Join Uncle Marv as he sits down with Danny Jenkins, CEO and co-founder of ThreatLocker, straight from Zero Trust World 2025.

Slava Konstantinov sheds light on the increasing sophistication of cyber threats targeting all operating systems, emphasizing the importance of proactive security measures. From discussing the nuances of Mac security to revealing insights into nation-state cyber warfare, this episode delivers actionable advice for businesses looking to bolster their defenses.

Ready to transform your MSP by focusing on more than just tech? This week, Uncle Marv chats with Lisa Shorr, a branding expert and MSP owner, about the power of personal and corporate branding. Lisa shares how a painful client firing led her to discover the critical role of soft skills and intentional communication in client retention and business growth. It's time to stop viewing your MSP as just a vendor and start acting as a trusted advisor!