Uncle Marv’s IT Business Podcast: Practical Business Advice for MSPs and IT Professionals
Uncle Marv’s IT Business Podcast: Practical Business Advice…
Running a managed service provider (MSP) or IT services business takes more than technical expertise. You need to win customers, grow revenue, protect profitability, manage vendors, deliver great service, and keep up with a changing IT industry. That’s where Uncle Marv comes in.

Hosted by longtime IT business owner Marvin Bee, aka Uncle Marv, the IT Business Podcast delivers practical business advice, real-world lessons, candid conversations, and industry insights to help MSP owners, IT service providers, IT consultants, system administrators, and technology professionals run their businesses better, smarter, and faster.

Topics include MSP business growth, pricing and profitability, sales and marketing, managed services operations, cybersecurity, compliance, Microsoft 365, cloud services, automation, service desk efficiency, vendor management, technology stack decisions, and customer relationships.

Hear from experienced MSP owners, IT business leaders, industry experts, and technology vendors about what works, what doesn’t, and what it takes to build a stronger IT business. Get an honest look at industry trends, vendor claims, emerging technologies, and the decisions that affect your customers, your team, and your bottom line.

Whether you’re starting an MSP, growing an established IT services company, managing client networks, or looking for better tools and smarter ways to work, Uncle Marv brings the conversation back to what matters: practical knowledge you can put to work.

Run your business better, smarter, and faster.
June 11, 2025

OpenText MSP Strategy with Mike DePalma (EP 836)

OpenText MSP Strategy with Mike DePalma (EP 836)
Uncle Marv’s IT Business Podcast: Practical Business Advice for MSPs and IT Professionals
OpenText MSP Strategy with Mike DePalma (EP 836)

Mike DePalma reveals how OpenText is shaking up the MSP channel with flexible contracts, powerful cybersecurity bundles, and a focus on making life easier for partners. Learn why MSPs are flocking to OpenText for support, security, and a vendor that truly understands their business.

Uncle Marv sits down with Mike DePalma, Vice President of Business Development at OpenText, at IT Nation Secure in Orlando. Mike shares his unique journey from Datto and Kaseya to OpenText, highlighting the company’s recent acquisitions and their impact on the MSP channel. He explains how OpenText’s cybersecurity stack—including Webroot, Zix, Carbonite, and Pillar—offers MSPs a single pane of glass for security and Microsoft licensing.

Mike emphasizes OpenText’s commitment to flexible contracts, premium support, and the ability to offer free trials for every client. He discusses the importance of business efficiency and unique value propositions for MSPs, and how OpenText’s new EDR offering is changing the game. The conversation also covers the challenges of portal utilization, the benefits of vertical-specific bundles, and the evolving MSP landscape under private equity influence.

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Mike DePalma Profile Photo

VP of Business Development

Michael DePalma is a seasoned channel leader and VP of Business Development at OpenText Cybersecurity, where he focuses on helping MSPs build profitable, security-first service offerings. With more than a decade in the MSP ecosystem, he previously held senior go-to-market and enablement roles at Kaseya and Datto, giving him deep firsthand experience with the challenges service providers face around security, Microsoft 365, and recurring revenue.

He’s known in the channel for a partner-first mindset: simplifying procurement, removing unnecessary contracts, and prioritizing enablement and education over hard selling. Whether he’s talking about SecureCloud, AI-driven security, or modern partner programs, Michael brings a practical, business-oriented perspective that resonates with MSPs trying to scale in a noisy vendor landscape.

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