Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)
Uncle Marv's IT Business Podcast (Products, stories, and ti…
The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. Each episode delivers products, stories, and tips that help the MSP and IT Pro run the business better, smarter, and faster, covering everything from pricing and packaging to operations, tools, and service delivery. You’ll hear candid conversations with working MSP owners, system admins, vendors, and industry leaders who share what’s actually working in the field, including hard lessons, success stories, and the occasional “what not to do.” Topics regularly include managed services best practices, cybersecurity and compliance, Microsoft 365 and cloud, automation and documentation, vendor selection and stack building, plus the day-to-day realities of running a modern IT business. Hosted by longtime IT business owner and podcaster Marvin “Uncle Marv” Bee, the show blends real talk, practical advice, and a lighthearted tone so the MSP and IT Pro behind the network can learn, laugh, and get better every week.
Choose your favorite podcast player
Apple Podcasts PocketCasts Overcast Spotify Podcast Addict Amazon Music iHeartRadio PlayerFM TuneIn Audible Castbox Podchaser Goodpods Pandora Audacy Deezer Spreaker
Aug. 11, 2026

How Oprising Helps MSPs Improve Service (EP 1059)

How Oprising Helps MSPs Improve Service (EP 1059)
Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)
How Oprising Helps MSPs Improve Service (EP 1059)
PitchIT 2026

Michelle Coombs, founder of Oprising, joins the IT Business Podcast as a member of the 2026 IT Nation/ConnectWise PitchIT cohort. Oprising is a service optimisation platform that helps MSPs turn continual service improvement into structured, visible work—assessing operational capability, prioritising actions, assigning accountability, and tracking progress across people, process, technology, and customer experience.

Guest: Michelle Coombs

=== Chapters

  • 00:00 Introduction to Michelle Coombs and Oprising
  • 01:35 Oprising’s PitchIT 2026 pitch: service optimisation for MSPs
  • 03:20 Michelle’s service-desk and MSP operations background
  • 06:30 From firefighting to structured continual improvement
  • 09:00 Where Oprising fits: PSA, RMM, EOS, and integrations
  • 11:30 MSP pricing, efficiency, margins, and ROI
  • 14:15 The 90-Day Service Excellence Accelerator
  • 16:45 Operational maturity, smaller MSPs, and avoiding overwhelm
  • 19:15 Product roadmap and closing message

=== SPONSORS:

=== SHOW MUSIC:

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Michelle Coombs Profile Photo
Michelle Coombs

Director

Michelle Coombs is transforming how MSPs and large IT teams deliver support through Oprising - the first comprehensive platform built specifically for IT Service Improvement. After 25+ years in ITSM, she identified a fundamental problem: both MSPs and internal IT teams were operating in the Wild West, blind to their own gaps and vulnerabilities.

Michelle is shifting the industry conversation from "how do we sell more?" to "how do we deliver better?" With a goal to help 350,000 IT businesses and teams by 2032, she's on a mission to prove that operational maturity isn't a luxury - it's a competitive necessity.

Message