How Oprising Helps MSPs Improve Service (EP 1059)
Michelle Coombs, founder of Oprising, joins the IT Business Podcast as a member of the 2026 IT Nation/ConnectWise PitchIT cohort. Oprising is a service optimisation platform that helps MSPs turn continual service improvement into structured, visible work—assessing operational capability, prioritising actions, assigning accountability, and tracking progress across people, process, technology, and customer experience.
Guest: Michelle Coombs
- Website: https://www.oprising.com
- LinkedIn: https://www.linkedin.com/in/michelle-coombs/
=== Chapters
- 00:00 Introduction to Michelle Coombs and Oprising
- 01:35 Oprising’s PitchIT 2026 pitch: service optimisation for MSPs
- 03:20 Michelle’s service-desk and MSP operations background
- 06:30 From firefighting to structured continual improvement
- 09:00 Where Oprising fits: PSA, RMM, EOS, and integrations
- 11:30 MSP pricing, efficiency, margins, and ROI
- 14:15 The 90-Day Service Excellence Accelerator
- 16:45 Operational maturity, smaller MSPs, and avoiding overwhelm
- 19:15 Product roadmap and closing message
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Director
Michelle Coombs is transforming how MSPs and large IT teams deliver support through Oprising - the first comprehensive platform built specifically for IT Service Improvement. After 25+ years in ITSM, she identified a fundamental problem: both MSPs and internal IT teams were operating in the Wild West, blind to their own gaps and vulnerabilities.
Michelle is shifting the industry conversation from "how do we sell more?" to "how do we deliver better?" With a goal to help 350,000 IT businesses and teams by 2032, she's on a mission to prove that operational maturity isn't a luxury - it's a competitive necessity.
