Uncle Marv’s IT Business Podcast: Practical Business Advice for MSPs and IT Professionals
Uncle Marv’s IT Business Podcast: Practical Business Advice…
Running a managed service provider (MSP) or IT services business takes more than technical expertise. You need to win customers, grow revenue, protect profitability, manage vendors, deliver great service, and keep up with a changing IT industry. That’s where Uncle Marv comes in.

Hosted by longtime IT business owner Marvin Bee, aka Uncle Marv, the IT Business Podcast delivers practical business advice, real-world lessons, candid conversations, and industry insights to help MSP owners, IT service providers, IT consultants, system administrators, and technology professionals run their businesses better, smarter, and faster.

Topics include MSP business growth, pricing and profitability, sales and marketing, managed services operations, cybersecurity, compliance, Microsoft 365, cloud services, automation, service desk efficiency, vendor management, technology stack decisions, and customer relationships.

Hear from experienced MSP owners, IT business leaders, industry experts, and technology vendors about what works, what doesn’t, and what it takes to build a stronger IT business. Get an honest look at industry trends, vendor claims, emerging technologies, and the decisions that affect your customers, your team, and your bottom line.

Whether you’re starting an MSP, growing an established IT services company, managing client networks, or looking for better tools and smarter ways to work, Uncle Marv brings the conversation back to what matters: practical knowledge you can put to work.

Run your business better, smarter, and faster.
Aug. 12, 2026

How Oprising Helps MSPs Improve Service (EP 1059)

How Oprising Helps MSPs Improve Service (EP 1059)
Uncle Marv’s IT Business Podcast: Practical Business Advice for MSPs and IT Professionals
How Oprising Helps MSPs Improve Service (EP 1059)

Michelle Coombs, founder of Oprising, joins the IT Business Podcast as a member of the 2026 IT Nation/ConnectWise PitchIT cohort. Oprising is a service optimisation platform that helps MSPs turn continual service improvement into structured, visible work—assessing operational capability, prioritising actions, assigning accountability, and tracking progress across people, process, technology, and customer experience.

Guest: Michelle Coombs

=== Chapters

  • 00:00 Introduction to Michelle Coombs and Oprising
  • 01:35 Oprising’s PitchIT 2026 pitch: service optimisation for MSPs
  • 03:20 Michelle’s service-desk and MSP operations background
  • 06:30 From firefighting to structured continual improvement
  • 09:00 Where Oprising fits: PSA, RMM, EOS, and integrations
  • 11:30 MSP pricing, efficiency, margins, and ROI
  • 14:15 The 90-Day Service Excellence Accelerator
  • 16:45 Operational maturity, smaller MSPs, and avoiding overwhelm
  • 19:15 Product roadmap and closing message

=== SPONSORS:

=== SHOW MUSIC:

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Michelle Coombs Profile Photo

Director

Michelle Coombs is transforming how MSPs and large IT teams deliver support through Oprising - the first comprehensive platform built specifically for IT Service Improvement. After 25+ years in ITSM, she identified a fundamental problem: both MSPs and internal IT teams were operating in the Wild West, blind to their own gaps and vulnerabilities.

Michelle is shifting the industry conversation from "how do we sell more?" to "how do we deliver better?" With a goal to help 350,000 IT businesses and teams by 2032, she's on a mission to prove that operational maturity isn't a luxury - it's a competitive necessity.

Message