Uncle Marv’s IT Business Podcast: Practical Business Advice for MSPs and IT Professionals
Uncle Marv’s IT Business Podcast: Practical Business Advice…
Running a managed service provider (MSP) or IT services business takes more than technical expertise. You need to win customers, grow revenue, protect profitability, manage vendors, deliver great service, and keep up with a changing IT industry. That’s where Uncle Marv comes in.

Hosted by longtime IT business owner Marvin Bee, aka Uncle Marv, the IT Business Podcast delivers practical business advice, real-world lessons, candid conversations, and industry insights to help MSP owners, IT service providers, IT consultants, system administrators, and technology professionals run their businesses better, smarter, and faster.

Topics include MSP business growth, pricing and profitability, sales and marketing, managed services operations, cybersecurity, compliance, Microsoft 365, cloud services, automation, service desk efficiency, vendor management, technology stack decisions, and customer relationships.

Hear from experienced MSP owners, IT business leaders, industry experts, and technology vendors about what works, what doesn’t, and what it takes to build a stronger IT business. Get an honest look at industry trends, vendor claims, emerging technologies, and the decisions that affect your customers, your team, and your bottom line.

Whether you’re starting an MSP, growing an established IT services company, managing client networks, or looking for better tools and smarter ways to work, Uncle Marv brings the conversation back to what matters: practical knowledge you can put to work.

Run your business better, smarter, and faster.
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Nov. 9, 2026

What Top-Performing MSPs Do Differently with Peter Kujawa (EP 1095)

What Top-Performing MSPs Do Differently with Peter Kujawa (EP 1095)
Uncle Marv’s IT Business Podcast: Practical Business Advice for MSPs and IT Professionals
What Top-Performing MSPs Do Differently with Peter Kujawa (EP 1095)

Buying another tool won’t fix an MSP that never fully implements the tools it already owns. I caught up with Peter Kujawa at IT Nation Connect Global 2026 to talk about MSP profitability, agentic AI, and why the best-run providers are pulling further ahead. Peter leads Service Leadership and IT Nation Evolve at ConnectWise, and he shares what the benchmarking data reveals about service efficiency, staffing, and profitable growth.

We get into ConnectWise’s agentic RMM and service intake capabilities, the difference between saving technician time and creating business capacity, and the operational habits that separate top performers from everyone else. We also cover tech stack standardization, customer-level profitability, data hygiene, and why knowing your numbers matters before buying the next shiny object.

=== Chapters

  • 00:19 Peter Kujawa at IT Nation Connect Global 2026
  • 01:32 Agentic AI and MSP Efficiency Gains
  • 03:06 MSP Profitability Benchmarks and Staffing Discipline
  • 05:51 MSP Revenue Growth and EBITDA
  • 07:35 Customer Selection, Tech Stacks, and Pricing
  • 09:14 PitchIT Startups and MSP Innovation
  • 10:44 ConnectWise Agentic RMM and Faster Ticket Resolution
  • 12:54 Integrated Platforms, Vibe Coding, and Support
  • 15:11 Data Hygiene, Benchmarking, and Evolve Peer Groups
  • 16:53 Peter’s Leadership Role and Closing Thoughts

=== Guest: Peter Kujawa, ConnectWise, EVP of Service Leadership and IT Nation Evolve

=== Products Mentioned

=== Resources / Books / Podcasts / Apps

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

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