Uncle Marv’s IT Business Podcast: Practical Business Advice for MSPs and IT Professionals
Uncle Marv’s IT Business Podcast: Practical Business Advice…
Running a managed service provider (MSP) or IT services business takes more than technical expertise. You need to win customers, grow revenue, protect profitability, manage vendors, deliver great service, and keep up with a changing IT industry. That’s where Uncle Marv comes in.

Hosted by longtime IT business owner Marvin Bee, aka Uncle Marv, the IT Business Podcast delivers practical business advice, real-world lessons, candid conversations, and industry insights to help MSP owners, IT service providers, IT consultants, system administrators, and technology professionals run their businesses better, smarter, and faster.

Topics include MSP business growth, pricing and profitability, sales and marketing, managed services operations, cybersecurity, compliance, Microsoft 365, cloud services, automation, service desk efficiency, vendor management, technology stack decisions, and customer relationships.

Hear from experienced MSP owners, IT business leaders, industry experts, and technology vendors about what works, what doesn’t, and what it takes to build a stronger IT business. Get an honest look at industry trends, vendor claims, emerging technologies, and the decisions that affect your customers, your team, and your bottom line.

Whether you’re starting an MSP, growing an established IT services company, managing client networks, or looking for better tools and smarter ways to work, Uncle Marv brings the conversation back to what matters: practical knowledge you can put to work.

Run your business better, smarter, and faster.
Aug. 12, 2026

How FrictionlessIT Helps MSPs Increase Profitability (EP 1058)

How FrictionlessIT Helps MSPs Increase Profitability (EP 1058)
Uncle Marv’s IT Business Podcast: Practical Business Advice for MSPs and IT Professionals
How FrictionlessIT Helps MSPs Increase Profitability (EP 1058)

Steve Martin, CEO of FrictionlessIT, joins the IT Business Podcast to discuss FITware, a profit-intelligence platform built for MSPs. FITware brings together operational, financial, service-delivery, capacity, and client-experience data to help providers spot profit leaks, reinforce accountable behaviors, and make more informed growth decisions.

Guest: Steve Martin

=== Chapters

  • 00:00 Introducing Steve Martin and FrictionlessIT
  • 01:10 PitchIT 2026 and the FITware Pitch
  • 06:15 Why MSP Profitability Needs Better Visibility
  • 09:15 From MSP Experience to the FITware Platform
  • 11:45 Dashboards, Data, and Operational Intelligence
  • 14:00 When MSPs Should Consider FITware
  • 16:15 ConnectWise Integration and Client Experience
  • 18:00 Bonus Programs and Changing Team Behavior
  • 20:15 AI-Powered QBRs and Closing Thoughts

=== SPONSORS:

=== SHOW MUSIC:

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Steve Martin Profile Photo

CEO

Steve Martin is the CEO of FrictionlessIT, a SaaS company helping Managed Service Providers increase profitability without burning out their employees or clients.

His career has been wonderfully confusing - starting in television production, moving into early days streaming tech, scaling an international nonprofit, working in capital strategy, and now leading a software company. Along the way, he discovered that great businesses aren't built by heroes - they're built by great systems and even better people.

Steve emigrated from the UK to America 27 years ago chasing a girl. He's happy to report she's still his wife, although he's still chasing her. Together they have three adult children, their family now representing 4 nations + Texas (a story for another time).

After spending far too much of his life on airplanes, Steve somehow decided that what he really needed was a garlic hobby farm. He's also considering becoming a licensed skydiver because, apparently, growing garlic isn't quite exciting enough.

Whether he's talking about leadership, operations, or EBITDA, Steve believes the best things in life and business are built by teams who know where they're going... even if their CEO occasionally jumps out of perfectly good airplanes.

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