Stop Overthinking AI for Your MSP: With Meredith Payne (EP 1090)

You don’t need to overhaul your MSP to start getting value from AI. You need to find one task your team is tired of repeating. Meredith Payne returns to the show at TD SYNNEX Inspire in Greenville to talk about her work leading digital growth and customer success, what’s changing inside Partner First, and how MSPs can put automation to work without making everything more complicated.

I ask Meredith where smaller providers should start, whether human help is sticking around, and how to know if these tools are actually improving the business. Her advice is to start small, learn as you go, and look beyond placing orders to see what your customer data can help you do next.

=== Chapters

• 00:11 Welcome and Meredith Payne Returns
• 01:57 PartnerFirst, Agent Bridge, and MCP
• 06:20 Keeping Human Help Alongside AI
• 07:33 Learning From Failure and Starting Small
• 09:28 Exploring Greenville and Fall for Greenville
• 12:28 Customer Insights Beyond Quotes and Orders
• 14:59 Helping Partners Adopt Digital Tools
• 16:18 What Should Your MSP Fix First?
• 18:27 Inspire Vendor Floor and Favorite Swag
• 21:02 Closing Thoughts and Thank You

=== Guest: Meredith Payne, TD SYNNEX, Vice President, Digital Growth & Customer Success

• Website: https://www.tdsynnex.com/
• LinkedIn: https://www.linkedin.com/in/meredithnpayne

=== Resources / Books / Podcasts / Apps

• Partner with TD SYNNEX: https://www.tdsynnex.com/na/us/en/partnerfirst.html
• MSP Evolve: https://site.tdsynnex.com/msp-evolve/p/1
• PartnerFirst Digital Bridge: https://www.tdsynnex.com/na/us/digital-bridge/ai-agent/
• Agent Bridge: https://news.tdsynnex.com/news/td-synnex-unveils-ai-that-works-alongside-partners-expanding-partnerfirst-with-agentic-capabilities/
• PartnerFirst MCP Connector: https://news.tdsynnex.com/news/td-synnex-unveils-ai-that-works-alongside-partners-expanding-partnerfirst-with-agentic-capabilities/
• PartnerFirst Customer Lifecycle Offering: https://news.tdsynnex.com/news/td-synnex-unveils-ai-that-works-alongside-partners-expanding-partnerfirst-with-agentic-capabilities/
• TD SYNNEX Inspire: https://www.tdsynnex.com/na/us/inspire/
• Fall for Greenville: https://www.fallforgreenville.net/
• Falls Park on the Reedy: https://www.greenvillesc.gov/falls-park

=== SPONSORS:

• Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
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• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

=== SHOW MUSIC:

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=== Connect with Uncle Marv

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🎙 Host: Marvin Bee
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