Uncle Marv’s IT Business Podcast: Practical Business Advice for MSPs and IT Professionals
Uncle Marv’s IT Business Podcast: Practical Business Advice…
Running a managed service provider (MSP) or IT services business takes more than technical expertise. You need to win customers, grow revenue, protect profitability, manage vendors, deliver great service, and keep up with a changing IT industry. That’s where Uncle Marv comes in.

Hosted by longtime IT business owner Marvin Bee, aka Uncle Marv, the IT Business Podcast delivers practical business advice, real-world lessons, candid conversations, and industry insights to help MSP owners, IT service providers, IT consultants, system administrators, and technology professionals run their businesses better, smarter, and faster.

Topics include MSP business growth, pricing and profitability, sales and marketing, managed services operations, cybersecurity, compliance, Microsoft 365, cloud services, automation, service desk efficiency, vendor management, technology stack decisions, and customer relationships.

Hear from experienced MSP owners, IT business leaders, industry experts, and technology vendors about what works, what doesn’t, and what it takes to build a stronger IT business. Get an honest look at industry trends, vendor claims, emerging technologies, and the decisions that affect your customers, your team, and your bottom line.

Whether you’re starting an MSP, growing an established IT services company, managing client networks, or looking for better tools and smarter ways to work, Uncle Marv brings the conversation back to what matters: practical knowledge you can put to work.

Run your business better, smarter, and faster.
Aug. 12, 2026

Proactive AV Management for MSPs (EP 1060)

Proactive AV Management for MSPs (EP 1060)
Uncle Marv’s IT Business Podcast: Practical Business Advice for MSPs and IT Professionals
Proactive AV Management for MSPs (EP 1060)

Kevin Rauch, Co-Founder of pivot, joins the show to discuss how the company’s proactive AV lifecycle-management platform helps MSPs bring deployment, monitoring, support, maintenance, and refresh planning into one operational workflow. Pivot is designed to give IT providers greater visibility and control of business-critical AV environments, including AI-assisted incident troubleshooting through pivotAssist.

Guest: Kevin Rauch

=== Chapters

  • 00:26 PitchIT 2026 introduction
  • 01:25 Meet Kevin Rauch and pivot
  • 02:05 The pivot pitch: proactive AV lifecycle management
  • 04:46 Helping MSPs own the AV customer experience
  • 07:30 Pivot Cloud and MSP-stack integrations
  • 09:18 Unifying MSPs and AV integrators
  • 11:40 Vendor-agnostic AV monitoring and shared workflows
  • 12:53 Pivot’s MSP partnership opportunity
  • 13:36 Lifecycle data, operational records, and support efficiency
  • 17:41 Pivot Assist and AI-powered AV troubleshooting

=== SPONSORS:

=== SHOW MUSIC:

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Kevin Rauch Profile Photo

Co-Founder

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