Proactive AV Management for MSPs (EP 1060)
Kevin Rauch, Co-Founder of pivot, joins the show to discuss how the company’s proactive AV lifecycle-management platform helps MSPs bring deployment, monitoring, support, maintenance, and refresh planning into one operational workflow. Pivot is designed to give IT providers greater visibility and control of business-critical AV environments, including AI-assisted incident troubleshooting through pivotAssist.
Guest: Kevin Rauch
- Website: https://pivotnow.io/
- LinkedIn: https://www.linkedin.com/in/kevin-rauch-53333a11/
=== Chapters
- 00:26 PitchIT 2026 introduction
- 01:25 Meet Kevin Rauch and pivot
- 02:05 The pivot pitch: proactive AV lifecycle management
- 04:46 Helping MSPs own the AV customer experience
- 07:30 Pivot Cloud and MSP-stack integrations
- 09:18 Unifying MSPs and AV integrators
- 11:40 Vendor-agnostic AV monitoring and shared workflows
- 12:53 Pivot’s MSP partnership opportunity
- 13:36 Lifecycle data, operational records, and support efficiency
- 17:41 Pivot Assist and AI-powered AV troubleshooting
=== SPONSORS:
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=== SHOW MUSIC:
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=== Connect with Uncle Marv
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