AI Email Automation with Aportio (EP 1054)
Susan Nemeth, Co-Founder and COO of Aportio, joins the IT Business Podcast to discuss AI-powered email and conversation automation built for MSP service desks. Aportio helps IT providers reduce inbox backlog, classify and route incoming work, and improve shared-inbox workflows—while also supporting more consistent discovery and pricing for complex customer solutions.
Guest: Susan Nemeth
- Website: https://www.aportio.com/
- LinkedIn: https://www.linkedin.com/in/susan-nemeth-93518222/
=== Chapters
- 00:00 — PitchIT 2026 and guest introduction: Susan Nemeth of Aportio
- 02:23 — Aportio’s business-productivity platform for MSPs
- 03:31 — InboxAgent: AI email management for service desks
- 05:39 — Guided discovery and complex solution pricing for MSP sales teams
- 06:34 — Shared-inbox automation as a resellable customer solution
- 07:27 — Aportio’s evolution since its previous PitchIT appearance
- 10:42 — Internal MSP efficiency versus customer-facing solutions
- 12:15 — AI automation, agentic workflows, and PSA handoffs
- 13:40 — Integrations with ServiceNow, Autotask, CRMs, and contact-center tools
- 15:55 — MSP service catalog, sales enablement, packaging, and pricing
=== SPONSORS:
- Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
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- Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
- Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
=== SHOW MUSIC:
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Co-founder
Susan Nemeth is Co-founder, COO, and CFO of Aportio Technologies, with 30+ years of leadership experience across New Zealand, North America, and Europe. She's seen every side of the technology channel - serving on the executive teams of multiple MSPs and vendors, and making IT decisions as a buyer in corporates.
At Aportio, she's shaping its commercial model and go-to-market strategy as technology evolves from conversational to generative to agentic AI.
In her past in the MSP world, as CFO of a NZ$100M revenue MSP, she contributed to doubling EBITDA and achieved an exit value of 2x the offer received 4 years earlier.
She's Chartered Accountant, has been featured in Forbes, and judges the NZ Women in ICT and Reseller News Innovation Awards.
