Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)
Uncle Marv's IT Business Podcast (Products, stories, and ti…
The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. Each episode delivers products, stories, and tips that help the MSP and IT Pro run the business better, smarter, and faster, covering everything from pricing and packaging to operations, tools, and service delivery. You’ll hear candid conversations with working MSP owners, system admins, vendors, and industry leaders who share what’s actually working in the field, including hard lessons, success stories, and the occasional “what not to do.” Topics regularly include managed services best practices, cybersecurity and compliance, Microsoft 365 and cloud, automation and documentation, vendor selection and stack building, plus the day-to-day realities of running a modern IT business. Hosted by longtime IT business owner and podcaster Marvin “Uncle Marv” Bee, the show blends real talk, practical advice, and a lighthearted tone so the MSP and IT Pro behind the network can learn, laugh, and get better every week.
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Dec. 10, 2025

Top 10 MSP Billing Blunders (EP 949)

Top 10 MSP Billing Blunders (EP 949)
Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)
Top 10 MSP Billing Blunders (EP 949)

Uncle Marv breaks down the “Top 10 MSP Billing Blunders” that dig into the billing mistakes MSPs make every month: treating invoicing as an afterthought, giving away work, mismanaging discounts, flat-fee risk, and making it hard for customers to pay.

Uncle Marv unveils his “Top 10 MSP Billing Blunders” drawn from years of running an IT services company, talking with peers, and swapping stories in the MSP community.

  • Learn how treating billing as a scheduled, recurring task prevents missed invoices.
  • See why vague “services rendered” invoices confuse clients and delay payment.
  • Implement “no work without a ticket” so every action is documented and billable.
  • Use PSA, RMM, and tools like Domotz and Action1 as your time and device source of truth.
  • Tighten discounts with clear terms, end dates, and regular margin reviews.
  • Avoid underpriced flat‑fee or “all you can eat” agreements by understanding usage risk.
  • Keep MSAs, SOWs, and PSA data in sync so invoices match contracts and counts.
  • Build recurring processes to handle new users, devices, and added services like deeper 365 tenant management.
  • Take ownership of inventory and retired devices so billing reflects actual protected assets.
  • Design invoices that list counts, services, and selected ticket highlights clients recognize.
  • Offer flexible payment methods (checks, cards, ACH) without undermining your pricing.
  • Gain confidence to price like a top MSP instead of leading with “we’re cheaper.”

Cast your vote for the 2025 Podcast Awards: https://www.itbusinesspodcast.com/p/2025-podcast-awards/

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