Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)
Uncle Marv's IT Business Podcast (Products, stories, and ti…
The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. Each episode delivers products, stories, and tips that help the MSP and IT Pro run the business better, smarter, and faster, covering everything from pricing and packaging to operations, tools, and service delivery. You’ll hear candid conversations with working MSP owners, system admins, vendors, and industry leaders who share what’s actually working in the field, including hard lessons, success stories, and the occasional “what not to do.” Topics regularly include managed services best practices, cybersecurity and compliance, Microsoft 365 and cloud, automation and documentation, vendor selection and stack building, plus the day-to-day realities of running a modern IT business. Hosted by longtime IT business owner and podcaster Marvin “Uncle Marv” Bee, the show blends real talk, practical advice, and a lighthearted tone so the MSP and IT Pro behind the network can learn, laugh, and get better every week.
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Sept. 30, 2026

The UCaaS Conversation Every MSP Needs to Have (EP 1084)

The UCaaS Conversation Every MSP Needs to Have (EP 1084)
Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)
The UCaaS Conversation Every MSP Needs to Have (EP 1084)

Charlotte Conroy from Recent Communications joins me for a straight conversation about UCaaS, cloud communications, and why MSPs should stop treating phones like the thing they would rather avoid. Her company works alongside MSPs to help clients move from aging phone systems to supported, reliable communications without turning every phone issue into an internal help desk problem.

We talk about competing on value instead of price, the reality of copper-line shutdowns, legacy phone systems that are still out there, integrations with door access and overhead paging, and where AI can actually help without making the customer experience worse. If communications matter to your clients, this is a good reminder that somebody needs to own the conversation, even if you do not want to own the entire phone stack.

=== Guest: Charlotte (Ciccone) Conroy, Recent Communications

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=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Charlotte Conroy Profile Photo
Charlotte Conroy

Managing Partner

Charlotte Conroy is a passionate and motivated business strategist and leader with experience building billion-dollar brands with a global Fortune 500 cooperation. Currently she is a Managing Partner at Recent Communications, Inc., a regionally-based, 2nd generation company celebrating 25+ years as a trusted partner fueling small and mid-sized organization’s business communications.

Charlotte is credited with building the Recent Communications, Inc. brand and mission that is authentic, creative, and relationship driven. She wears many hats at Recent Communications including marketing, business development, and supporting lasting client relationships. Her helpful approach fuels collaboration and empowers clients and partners to learn how the latest business communications technologies, processes, and strategies can support organization’s goals.

Aside from her business experience, Charlotte has a Bachelor of Science in Business Administration, Marketing, and Communications from Albright College (Reading, PA) and her Master of Business Administration, from Saint Joseph’s University, Haub School of Business (Philadelphia, PA).

When she’s not leading the family business alongside her husband, Greg, she is enjoying the journey raising their two children, Cam and Cece. Charlotte still loves playing basketball (former 4-year collegiate player at Albright College) and spending time with family and friends watching all Philly sports teams.

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