Uncle Marv’s IT Business Podcast: Practical Business Advice for MSPs and IT Professionals

Uncle Marv’s IT Business Podcast: Practical Business Advice…

Running a managed service provider (MSP) or IT services business takes more than technical expertise. You need to win customers, grow revenue, protect profitability, manage vendors, deliver great service, and keep up with a changing IT industry. That’s where Uncle Marv comes in.

Hosted by longtime IT business owner Marvin Bee, aka Uncle Marv, the IT Business Podcast delivers practical business advice, real-world lessons, candid conversations, and industry insights to help MSP owners, IT service providers, IT consultants, system administrators, and technology professionals run their businesses better, smarter, and faster.

Topics include MSP business growth, pricing and profitability, sales and marketing, managed services operations, cybersecurity, compliance, Microsoft 365, cloud services, automation, service desk efficiency, vendor management, technology stack decisions, and customer relationships.

Hear from experienced MSP owners, IT business leaders, industry experts, and technology vendors about what works, what doesn’t, and what it takes to build a stronger IT business. Get an honest look at industry trends, vendor claims, emerging technologies, and the decisions that affect your customers, your team, and your bottom line.

Whether you’re starting an MSP, growing an established IT services company, managing client networks, or looking for better tools and smarter ways to work, Uncle Marv brings the conversation back to what matters: practical knowledge you can put to work.

Run your business better, smarter, and faster.

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Oct. 1, 2026

The UCaaS Conversation Every MSP Needs to Have (EP 1084)

Show Notes
Guest Profile

Charlotte Conroy from Recent Communications joins me for a straight conversation about UCaaS, cloud communications, and why MSPs should stop treating phones like the thing they would rather avoid. Her company works alongside MSPs to help clients move from aging phone systems to supported, reliable communications without turning every phone issue into an internal help desk problem.

We talk about competing on value instead of price, the reality of copper-line shutdowns, legacy phone systems that are still out there, integrations with door access and overhead paging, and where AI can actually help without making the customer experience worse. If communications matter to your clients, this is a good reminder that somebody needs to own the conversation, even if you do not want to own the entire phone stack.

=== Guest: Charlotte (Ciccone) Conroy, Recent Communications

Website: https://www.recentcom.com/
LinkedIn: https://www.linkedin.com/in/charlottecicconeconroy

=== News

ITSM Market Worth $22.91 Billion by 2031: https://prnmedia.prnewswire.com/news-releases/it-service-management-market-worth-22-91-billion-by-2031--report-by-marketsandmarkets-302894029.html

=== Companies / Vendors / Products / Books

FreedomVoice: https://www.freedomvoice.com/
GoDaddy: https://www.godaddy.com/
Intermedia: https://www.intermedia.com/
RingCentral: https://www.ringcentral.com/
Vonage: https://www.vonage.com/
Avaya: https://www.avaya.com/en/
Grandstream Networks: https://www.grandstream.com/
Viking Electronics: https://vikingelectronics.com/
Ubiquiti: https://ui.com/
UniFi: https://ui.com/
D&H Distributing: https://www.dandh.com/
TD SYNNEX: https://www.tdsynnex.com/

=== Podcasts / Events / Organizations

ITEXPO: https://www.itexpo.com/
MSP Expo: https://www.mspexpo.com/
TechSuperShow: https://www.techsupershow.com/
TD SYNNEX Inspire: https://www.tdsynnex.com/na/us/inspire/
TD SYNNEX Inspire Insider: https://www.linkedin.com/newsletters/td-synnex-inspire-insider-7491233541796683776/

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Charlotte Conroy

Managing Partner

Charlotte Conroy is a passionate and motivated business strategist and leader with experience building billion-dollar brands with a global Fortune 500 cooperation. Currently she is a Managing Partner at Recent Communications, Inc., a regionally-based, 2nd generation company celebrating 25+ years as a trusted partner fueling small and mid-sized organization’s business communications.

Charlotte is credited with building the Recent Communications, Inc. brand and mission that is authentic, creative, and relationship driven. She wears many hats at Recent Communications including marketing, business development, and supporting lasting client relationships. Her helpful approach fuels collaboration and empowers clients and partners to learn how the latest business communications technologies, processes, and strategies can support organization’s goals.

Aside from her business experience, Charlotte has a Bachelor of Science in Business Administration, Marketing, and Communications from Albright College (Reading, PA) and her Master of Business Administration, from Saint Joseph’s University, Haub School of Business (Philadelphia, PA).

When she’s not leading the family business alongside her husband, Greg, she is enjoying the journey raising their two children, Cam and Cece. Charlotte still loves playing basketball (former 4-year collegiate player at Albright College) and spending time with family and friends watching all Philly sports teams.

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