IT Business Podcast Episodes

From broken appliances to botched phone ports, I explore why customer service so often falls flat—and how IT providers can stand out by making the service experience truly easy and memorable for every client.

This week, we tackle tricky vendor transitions, tech hiccups, and big industry moves, while Ron and Sydney reveal the habits that helped their MSP earn ‘Best of the Best’ honors in Orlando.

ScaleCon 2025 is where theory becomes practice! Tahir Hamid shares surprising results from last year’s event—including one MSP boosting revenue by $500k in six months, and another closing $2,000 in monthly recurring revenue from direct mail alone.

This episode is a replay from Podnutz Pro (the predecessor to the IT Business Podcast. Originally aired in January 2019, this show features the always entertaining Matt Rainey. We dive into the wild realities of IT support and life’s unexpected disasters, from flooded homes and $15,000 bathtub inci…

Matt Mulcahy joins me in the studio to share what it’s like to start an MSP in 2025. From being an engineer and sales leader at ProSource to launching MSP Cyber in Miami, Matt walks us through his philosophy for building scalable systems, adding value beyond the help desk, and why the Miami IT mark…

In this episode, I open up about how I’ve managed to run a solo MSP business profitably, stand firm on pricing, and emphasize value over being the cheapest. I share personal stories, from clients who have stuck with me since the ’90s to the lessons I learned from attorney friends about billing with…

I break down the SonicWall/Akira drama, answer Reddit questions, and share lessons learned about VPN, best practices, and real-world IT. Then I dive into Ubiquiti gateways, a slick SSD-Cloner, how Cable Finder helped me land two clients, and wrap up with a wild Cocoa Beach “Florida Man” adventure.

Uncle Marv brings Chris Keith back for a powerful look inside the latest at Hirexe—a global staffing marketplace for MSPs offering rapid, AI-powered hiring and dramatic savings. Learn how tech leaders are finding better-fit candidates in South Africa in just days.

In this episode, we discuss the powerful impact AI is having on IT jobs, productivity, and the future workplace, featuring insights from AI expert Chris Champion.

Mark Heather returns to share how ComplianceAide has evolved, now supporting over 350 frameworks and advanced integrations. Discover how MSPs can onboard in minutes, automate compliance reports, and turn audit challenges into new service revenue with AI.

Ever wish your computer could lock itself the second you look away? Smart Eye Technology makes that happen with facial, iris, voice, and fingerprint recognition — all in real time. I chat with founder Dexter Caffey about how MSPs can use this Chrome extension or desktop solution to prevent remote a…

After months of interviews, testing, and listener feedback, I finally wrap up my Auvik vs. Domotz series. his episode closes the chapter on the comparison — a project that started in April with MSP guest interviews and continued with direct vendor responses.

I sit down with Nathanaelle “Nat” Dechenere, co-founder of Mizo, an innovative company dedicated to automating managed service provider (MSP) operations through AI-powered agent technology.

In this candid episode, Paco LeBron and I dig deep on selling his majority stake in ProdigyTeks, stepping up as CEO at MSP Owners Group, and why culture beats dollars when it comes to building lasting IT businesses.

Could ransomware extortion become the new normal? Join me and David Meister as we explore how attackers’ tactics are shifting, why cyber insurance can’t save you, and what Check Point Software is doing to keep managed service providers one step ahead.

This week, I finally dive into Ubiquiti gear after years on the sidelines, putting their new Dream Machine, G6 cameras, and access points through real-world business tests. Joined by three-time community champ Jason Miller, we tackle the good, the bad, and the downright innovative — from Wi-Fi in c…

Gregg Lalle, president of Synthreo, joins me to unpack how their no-code AI platform is driving a major shift for MSPs—empowering us to build branded AI agents, deliver more value to clients, and take full advantage of the AI revolution in managed services.

Get the inside scoop on how visual boards are revolutionizing ticket and project management in MSPs. Wim Kerkhoff reveals how Top Left’s tools (and mindset shifts) help IT teams get more done, stay less stressed, and double their effective output—with less manual dispatching.

Meet Jason Thomas, CEO of JATAG Solutions, as he shares his journey from a solo IT consultant to running a thriving MSP grounded in trust, empathy, and professionalism. We dig into his leadership in the National Society of IT Service Providers and swap stories on elevating standards in our industry.

Uncle Marv catches up with Lisa Compton and Julian Agapitos from SonicWall to get the latest on firewall tech, MSP trends, and channel events. Discover how SonicWall’s newest platforms, cyber warranties, and managed services are changing the security game for IT businesses.

Dive into how TurboDocx supercharges MSP proposals with AI! I catch up with founder Nicolas Fry to explore their all-in-one platform that automates documentation, integrates with your favorite tools, and delivers five free e-signatures a month—helping you win more deals without the paperwork hassle.

Anup Ghosh from ThreatMate joins me to discuss how MSPs can move security from an overhead cost to a revenue driver, with a deep dive into automated pen testing, AI-powered compliance solutions, and the evolution of threat management.

Dive into my chat with Jared Casner, co-founder of Blacksmith InfoSec, as we unravel how his team is shaking up compliance as a service for MSPs and SMBs. Discover new tools, strategies, and why compliance doesn't have to be a headache!

AP2T Labs flips traditional cybersecurity awareness on its head with daily, multi-channel attack simulations and personalized training moments. In my conversation with Reese Tuttle, you’ll hear how their innovative, mission-driven approach is training human resilience—one real-world scam scenario a…