Building A Smarter ConnectWise Platform (1025)
I sat down with ConnectWise Chief Product and Technology Officer David Raissipour at Pax8 Beyond to talk about the new ConnectWise platform, agentic AI, and how they’re backing it all with a 15‑minute SOC SLA for MSPs and MSSPs. We get into culture change, product execution, and what it really takes to deliver security outcomes without over‑promising to partners.
ConnectWise has been talking platform for years, but David Raissipour explains what’s actually changed in the last 18 months and why MSPs should care now. We dig into how the former ASIO stack has been refocused and rebranded as the ConnectWise platform, with a single data layer, unified services, and an AI and automation layer that sits across PSA, RMM, ScreenConnect, documentation, and security.
David breaks down how ConnectWise approached their agentic platform, why they quietly rolled out a 15‑minute SLA for their managed SIEM and EDR before talking about it on stage, and what it took to hit 100% on that SLA before they felt comfortable putting their names on it. We get real about the “heavy” reputation ConnectWise had, what partner migration looks like now, and how an outsider to the MSP world thinks about listening to partners without needing to “have been an MSP” to build the right tools.
=== Chapters
- 01:08 David’s Role Leading Product, Cyber And Services
- 03:44 From ASIO To The New ConnectWise Platform
- 05:08 Building A Unified AI And Automation Layer
- 07:47 Agentic Platform, RPA And New SIEM For MSPs
- 08:49 Agentic SOC And 15-Minute Security SLA
- 11:47 Cultural Shift: Under‑Promising, Over‑Delivering For MSPs
- 15:16 Partnering With Pax8 To Reach More MSPs
- 16:50 Do Vendors Need MSP Experience To Build For MSPs
- 21:38 AI, Automation And Why Humans Still Matter
=== Guest: David Raissipour
- ConnectWise – https://www.connectwise.com
- LinkedIn: https://www.linkedin.com/in/david-raissipour
=== Shout-outs
- Manny Rivelo, ConnectWise – https://www.linkedin.com/in/mannyrivelo
=== Companies / Vendors / Products / Books
- Pax8: https://www.pax8.com
- RSA Security: https://www.rsa.com
- Sophos: https://www.sophos.com
- Mimecast: https://www.mimecast.com
- Microsoft: https://www.microsoft.com
- Elastic / Elastic Security Stack: https://www.elastic.co/security
- IT Nation (ConnectWise event): https://itnation.connectwise.com/
- N-able: https://www.n-able.com
- IT Boost: https://www.connectwise.com/platform/itboost
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