Uncle Marv’s IT Business Podcast: Practical Business Advice for MSPs and IT Professionals
Uncle Marv’s IT Business Podcast: Practical Business Advice…
Running a managed service provider (MSP) or IT services business takes more than technical expertise. You need to win customers, grow revenue, protect profitability, manage vendors, deliver great service, and keep up with a changing IT industry. That’s where Uncle Marv comes in.

Hosted by longtime IT business owner Marvin Bee, aka Uncle Marv, the IT Business Podcast delivers practical business advice, real-world lessons, candid conversations, and industry insights to help MSP owners, IT service providers, IT consultants, system administrators, and technology professionals run their businesses better, smarter, and faster.

Topics include MSP business growth, pricing and profitability, sales and marketing, managed services operations, cybersecurity, compliance, Microsoft 365, cloud services, automation, service desk efficiency, vendor management, technology stack decisions, and customer relationships.

Hear from experienced MSP owners, IT business leaders, industry experts, and technology vendors about what works, what doesn’t, and what it takes to build a stronger IT business. Get an honest look at industry trends, vendor claims, emerging technologies, and the decisions that affect your customers, your team, and your bottom line.

Whether you’re starting an MSP, growing an established IT services company, managing client networks, or looking for better tools and smarter ways to work, Uncle Marv brings the conversation back to what matters: practical knowledge you can put to work.

Run your business better, smarter, and faster.
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April 20, 2026

Head Nerds On AI Strategy (EP 995)

Head Nerds On AI Strategy (EP 995)
Uncle Marv’s IT Business Podcast: Practical Business Advice for MSPs and IT Professionals
Head Nerds On AI Strategy (EP 995)

I sit down with N-Able Head Nerds Ben Lee and Marc‑Andre to talk about how MSPs can move beyond “another AI chatbot” and start building real services, automation, and governance around AI. From internal efficiencies to client-facing AI packages, we dig into what mature MSPs are actually asking about, and how Enable is trying to meet them there.

Empower 2026

This conversation with Ben Lee and Marc‑Andre from the N-Able Head Nerds team gets right into the questions MSPs are really asking at Empower 2026: how to approach AI strategically, what the new AI management tab actually does, and how to wrap governance and compliance around all of it. We also get into the evolution of automation inside the MSP space, why it’s shifted from “hours of scripting” to more of a teaching and idea-generation role, and how the Head Nerds are helping partners turn those ideas into scalable services.

We talk about AI as more than just embedded features: in‑product AI, building your own agents and automations off the platform, and deciding when to use N-Able’s tools versus rolling your own. Ben and Marc‑Andre share what they’re hearing from more mature MSPs—concerns about governance, edge‑case risks, and how to create AI offerings that sit alongside resiliency and security packages—while still keeping things practical and grounded.

Chapters:

  • 00:45 Meet The N-Able Head Nerds
  • 02:10 The Importance of the Nerd Lounge
  • 04:40 Handling Tough Partner Questions
  • 06:30 Travel, Conferences, And Nerds Community
  • 08:20 New AI Management Tab Interest
  • 09:30 Real AI Use Cases And Roadmap Ideas
  • 10:45 From Scripting To AI‑Driven Automation
  • 12:20 What Mature MSPs Are Asking About AI
  • 13:30 Governance, Compliance, And AI Guardrails
  • 14:40 Closing Thoughts From Fort Lauderdale

Guests

Companies / Vendors / Products Mentioned

=== SPONSORS:

=== SHOW MUSIC:

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

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