Episode Sponsor: Thread (www.getthread.com) === ComplianceAid is an AI-driven, multilingual cybersecurity compliance platform designed to assist MSPs in offering compliance services to their clients. The platform utilizes a team of AI agents that act as virtual auditors, reading and aligning clients' existing documentation with compliance controls and generating context-enriched policies…
Jeff provides an update on the progress of integrating ConnectWise products into the ASIO unified platform. The next wave involves bringing the PSA, CPQ, BrightGauge, ITBoost, SIM, and MDR into ASIO, with a target timeline of Q3 or early Q4. This integration will enable a single ticketing system across all…
In this episode of Uncle Marv's IT Business Podcast from IT Nation Secure, Marv interviews Bobby Jacobs, Head of Growth at Thread, the winner of last year's Pitch It competition and sponsor of the 2024 vendor profile shows. They discuss Thread's rebranding of their AI as "Magic AI," new features…
In this episode of Uncle Marv's IT Business Podcast, Marv catches up with Matt Lee, Senior Director of Security and Compliance at PAX8, at the IT Nation Secure event in Orlando. They discuss the importance of cybersecurity standards, passwordless authentication, and the future of biometrics in authentication. Matt also teases…
Matt Lee, known as the "most ethical hacker," joins the podcast to discuss the latest trends in cybersecurity. He shares insights on passwordless authentication using pass keys and FIDO protocols, which eliminate the risk of stolen passwords. Biometrics are also becoming more prevalent, combining factors like facial recognition, fingerprints, and…
Tim, a combat veteran who has served four tours and spent over five years in war zones, discusses how K9 for Warriors has transformed his life by pairing him with his service dog, Coop. He explains that the organization takes veterans who have become introverted and pairs them with rescued…
Gregg Lalle recently transitioned from leading the international sales teams at ConnectWise to becoming the General Manager of IT Nation. In this role, he aims to make IT Nation more inclusive by welcoming non-ConnectWise partners and vendors to the community. His focus is on growth, business efficiency, leadership development, and…
Andre Gilmore leads the IT Nation Evolve peer groups (formerly HTG peer groups acquired by ConnectWise in 2018) aimed at accelerating the growth of MSP partners. The peer groups are unique in their emphasis on both personal and professional development, creating an environment of closeness and trust where members can…
Uncle Marv interviews Tim, a veteran who received a service dog named Coop from K9 for Warriors, an organization that rescues and trains shelter dogs to become service companions for veterans suffering from PTSD, traumatic brain injury, or military sexual trauma. Tim shares his inspiring journey and the life-changing impact…
Uncle Marv interviews Gregg Lalle, the newly appointed General Manager of IT Nation, at the IT Nation Secure event in Orlando. They discuss Gregg's transition from the international sales team to leading IT Nation, his vision for expanding the community beyond just ConnectWise partners, and the future plans for IT…
Uncle Marv interviews Andre Gilmore from ConnectWise about the IT Nation Evolve peer groups for managed service providers. Andre explains how the peer groups focus on both personal and professional growth, creating an environment of trust where members refuse to let each other fail. The secret sauce is the strong…
Uncle Marv kicks off the episode by introducing Peter Kujawa from Service Leadership, a ConnectWise company that benchmarks MSPs and other tech service providers on their financial and operational performance. Peter explains that Service Leadership has been collecting quarterly data from companies worldwide for 19 years to determine best-in-class metrics…
Hey folks, Uncle Marv here, coming to you live from IT Nation Secure in Orlando, Florida! In this episode, I had the pleasure of chatting with Raffael Marty, or Raffy as he's known, from ConnectWise. Raffy is the Vice President of Cybersecurity and has been with ConnectWise for three years.…
The episode kicks off with Uncle Marv providing updates on his recent trip to IT Nation Secure and the new podcast sponsor, TruGrid. He then welcomes Jason and Rachel Miller to discuss what makes a successful MSP. The Millers share their experience of renovating their new office building, which was…
Jason and Rachel Miller are the founders and owners of Unbound Digital, a business IT services company based in Johnson City, Tennessee. Want to create live streams like this? Check out StreamYard: https://streamyard.com/pal/d/6122570689019904
I caught up with Juan, the SuperOps Channel Chief, to get his take on these popular MSP events. Juan explained that the Summits prioritize MSP education and networking over sales pitches. He was pumped about the great turnout in Tampa and the opportunity for MSPs to learn from each other…
While in Tampa, I grabbed Damo V, the Vice President of Products at SuperOps. Damo has been building enterprise software for 20 years, but he really digs working on products that contribute to real people's growth and success. Damo encouraged listeners to join the SuperOps community to experience the full…
I caught up with Arvind Parthiban, the big boss at SuperOps. He filled me in on the Summit being their 7th event, with a focus on MSP education and networking rather than sales pitches. Arvind shared how SuperOps has grown from an unknown to a recognized brand in the last…
Uncle Marv here with the scoop from the SuperOps Super Summit. This was a tweener episode, recorded between conferences to give you the inside scoop. First up, I caught up with Arvind, the big boss at SuperOps. He filled me in on the Summit being their 7th event, with a…
ASCII was founded in the early 1980s when Alan Weinberger recognized that independent computer dealers and service providers were the smartest people in the industry, acting as trusted advisors to clients. Over 40 years later, that core vision remains - ASCII elevates managed service providers (MSPs) by leveraging the collective…
Revisiting Strategic Marketing Planning We kick things off by revisiting the concept of having a strategic marketing plan before executing tactics. Tim explains that most businesses get the sequencing wrong - you need to define your target market and ideal clients first, then identify where they are and what messaging…
Tim Fitzpatrick is an experienced entrepreneur and marketing consultant who specializes in helping managed service providers (MSPs) and other B2B professional service firms accelerate their revenue growth. Want to create live streams like this? Check out StreamYard: https://streamyard.com/pal/d/6122570689019904
Catching Up with Rob Rae Rob reflects on his first year at Pax8, describing the experience as intense but rewarding. He's impressed by the company's commitment to the MSP channel and the executive team's vision. Pax8 has rapidly expanded to 39 countries with 5,000 partners, giving Rob opportunities to visit…
N-able RMM Rant For two straight days, my RMM provider N-Able has been experiencing an SSO issue, preventing me from logging in or properly accessing client devices and endpoints. While I had alternate methods to connect with clients, it was still incredibly frustrating, especially for those who solely rely on…