Your Biggest Client Is Killing You! (959)
Are you secretly working for your biggest client instead of running your MSP? In this solo Wednesday live show, Uncle Marv unpacks how your largest, loudest client can quietly crush your margins, burn your time, and dictate your entire operation if you’re not careful. Using UPS cutting Amazon and his own decision to fire a huge multi-office client, he gives you a practical roadmap to reclaim control.
If you’ve ever felt trapped by a giant client that underpays, over-demands, and burns your weekends, this one is for you. Marv breaks down how UPS cut Amazon, how he fired a client that was 34% of his revenue, and how you can do the same without tanking your MSP.
Why Listen
- See how UPS cutting Amazon volume mirrors MSPs cutting low-margin, high-noise clients.
- Hear the full story of firing a massive, multi-office client that consumed over half of Marv’s time.
- Get concrete ideas for raising prices, enforcing minimums, and dealing with legacy plans.
- Walk away with guardrails so no client exceeds a healthy percentage of your MRR again.
- Get practical tips for resetting SLAs, pricing, and standard stacks without apologizing.
- Understand how last-mile style work, legacy servers, and freebies quietly destroy profit.
=== News
Fortinet FortiGate Owners: New SSO Bypass Being Exploited Even on Patched Devices
Notepad++ Supply Chain Attack Attributed to Chinese APT — Backdoor Delivered for Six Months
OpenClaw AI Agent Platform Exposes Thousands of Instances to Unauthenticated Control
Microsoft Defender Adds Threat Protection for AI Agents Built with Foundry
Florida Man Arrested at Disney-Area Resort
=== Mentioned in the Show
- IT Expo: https://www.itexpo.com
- MSP Expo: https://www.mspexpo.com
- Tech Super Show: https://www.tmcnet.com/techsupershow/
- MSP Association of America: https://mspaa.org
- Right of Boom (Right of Boom conference): https://rightofboom.com
- Microsoft Defender for Cloud / AI services: https://azure.microsoft.com/services/defender-for-cloud
- Sherweb: https://www.sherweb.com
- Zero Trust World: https://zerotrustworld.com
- ChannelPro Defend: https://www.channelprodefend.com
=== SPONSORS:
- Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
- Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
- Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
- Technology Partner, Liongard: https://www.itbusinesspodcast.com/liongard
- Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
- Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready
=== SHOW MUSIC:
- Item Title: Upbeat & Fun Sports Rock Logo
- Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
- Author Username: AlexanderRufire
- Item License Code: 7X9F52DNML
SHOW INFORMATION:
- Website: https://www.itbusinesspodcast.com/
- Host: Marvin Bee
- Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
- Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
