Uncle Marv’s IT Business Podcast: Practical Business Advice for MSPs and IT Professionals
Uncle Marv’s IT Business Podcast: Practical Business Advice…
Running a managed service provider (MSP) or IT services business takes more than technical expertise. You need to win customers, grow revenue, protect profitability, manage vendors, deliver great service, and keep up with a changing IT industry. That’s where Uncle Marv comes in.

Hosted by longtime IT business owner Marvin Bee, aka Uncle Marv, the IT Business Podcast delivers practical business advice, real-world lessons, candid conversations, and industry insights to help MSP owners, IT service providers, IT consultants, system administrators, and technology professionals run their businesses better, smarter, and faster.

Topics include MSP business growth, pricing and profitability, sales and marketing, managed services operations, cybersecurity, compliance, Microsoft 365, cloud services, automation, service desk efficiency, vendor management, technology stack decisions, and customer relationships.

Hear from experienced MSP owners, IT business leaders, industry experts, and technology vendors about what works, what doesn’t, and what it takes to build a stronger IT business. Get an honest look at industry trends, vendor claims, emerging technologies, and the decisions that affect your customers, your team, and your bottom line.

Whether you’re starting an MSP, growing an established IT services company, managing client networks, or looking for better tools and smarter ways to work, Uncle Marv brings the conversation back to what matters: practical knowledge you can put to work.

Run your business better, smarter, and faster.
July 6, 2022

410 Customer Red Flags... And I'm Not An Attorney

410 Customer Red Flags... And I'm Not An Attorney
Uncle Marv’s IT Business Podcast: Practical Business Advice for MSPs and IT Professionals
410 Customer Red Flags... And I'm Not An Attorney

It may be time to say goodbye to another client.
Chickens die everyday!
How legal can you get with guest Wi-Fi?

I recently gave a client their second strike. One more and we are done. Here's a short list of my customer red flags:

  • The client is rude and abusive
  • The client doesn't support your worth: always tries to talk me down on price or doesn't have time to meet with me regarding big decisions. If they don't have time for me, I don't have time for them.
  • The client slow pays.
  • The percentages are off. A client that pays 10% of my revenue but demands more than 50% of my time. It's time to go

Law Office of Bradley Gross – Business Technology Law

The Technology Bradcast (podbean.com)

Jacksonville man arrested after police say he killed neighbor’s pet rooster – Action News Jax

=== Other links for items mentioned in this show

Techcon Unplugged: Use discount code ITBP75OFF and save $75 off the ticket price.

Bradley Gross Profile Photo

Bradley Gross is the founding partner of the Law Office of Bradley Gross, P.A., a law firm that specializes in transactions involving technology service providers, VARs, technology solution resellers, cloud solution providers, IT professionals and technology companies worldwide. Bradley is one of the leading international legal authorities in the area of managed service provider transactions and has been named on fourteen occasions to the national list of ‘Super Lawyers’ in the area of IT & Technology Law. Having counseled thousands of MSPs across the country, Brad has "seen it all and done it all" when it comes to managed service transactions. Brad also runs the Technology Bradcast podcast, covering security, licensing and contract issues for MSPs.

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