Uncle Marv’s IT Business Podcast: Practical Business Advice for MSPs and IT Professionals
Uncle Marv’s IT Business Podcast: Practical Business Advice…
Running a managed service provider (MSP) or IT services business takes more than technical expertise. You need to win customers, grow revenue, protect profitability, manage vendors, deliver great service, and keep up with a changing IT industry. That’s where Uncle Marv comes in.

Hosted by longtime IT business owner Marvin Bee, aka Uncle Marv, the IT Business Podcast delivers practical business advice, real-world lessons, candid conversations, and industry insights to help MSP owners, IT service providers, IT consultants, system administrators, and technology professionals run their businesses better, smarter, and faster.

Topics include MSP business growth, pricing and profitability, sales and marketing, managed services operations, cybersecurity, compliance, Microsoft 365, cloud services, automation, service desk efficiency, vendor management, technology stack decisions, and customer relationships.

Hear from experienced MSP owners, IT business leaders, industry experts, and technology vendors about what works, what doesn’t, and what it takes to build a stronger IT business. Get an honest look at industry trends, vendor claims, emerging technologies, and the decisions that affect your customers, your team, and your bottom line.

Whether you’re starting an MSP, growing an established IT services company, managing client networks, or looking for better tools and smarter ways to work, Uncle Marv brings the conversation back to what matters: practical knowledge you can put to work.

Run your business better, smarter, and faster.
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July 27, 2026

Outsourced IT Done Right with Ann Cloyd (EP 1047)

Outsourced IT Done Right with Ann Cloyd (EP 1047)
Uncle Marv’s IT Business Podcast: Practical Business Advice for MSPs and IT Professionals
Outsourced IT Done Right with Ann Cloyd (EP 1047)

Ann Cloyd, CEO and co‑founder of Deep Tech Inc., joins me to share how she took a Mac‑focused niche supporting New York art galleries and turned it into a 30+ person, dual‑platform IT services company serving both Mac and Windows clients. She walks through why she positions Deep Tech as an outsourced IT department instead of “just an MSP,” how staying hands‑on with clients and committing to on‑site visits has built long‑term relationships and word‑of‑mouth growth, and why acquisitions became her preferred path to scale without losing that in‑the‑trenches feel.

We also dig into Ann’s vision for Tech Bloom, a nonprofit apprenticeship program that pays women to learn tech support through real client work, mentorship, and a strong professional network. The big takeaway: if you want your help desk and day‑to‑day support to be a real growth engine, you need to treat relationships as a core asset, show up in person when it counts, and think creatively about building your own talent pipeline—whether that’s through acquisitions, apprenticeships, or partnership with programs like Tech Bloom.

=== Chapters

  • 00:39 West Coast Versus East Coast
  • 04:07 Art Gallery Beginnings
  • 07:58 Going Dual Platform
  • 09:50 Peer Groups and Women
  • 13:13 Launching Tech Bloom
  • 18:21 Building a Support Network
  • 21:41 What Makes Deep Tech Different
  • 25:29 Drive and Business Growth
  • 28:46 Goldman Sachs Lessons
  • 32:22 Staying Hands-On With Clients
  • 37:32 Why Not Call It MSP

=== Guest: Ann Cloyd, Deep Tech Inc.

=== Companies / Vendors / Products / Books

=== SPONSORS:

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=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ann Cloyd Profile Photo
Ann Cloyd

CEO

A seasoned leader and passionate advocate for technological innovation, Ann Cloyd  is the Owner and CEO of DeepTech, a technology solutions provider renowned for its over 25-year commitment to client success. What began in 1999 as a focus on hands-on technology support has blossomed into a partnership model, positioning DeepTech as the integral technology partner for over 200 businesses. As the proud owner of a woman-led enterprise,  Ann Cloyd  is deeply invested in fostering diversity and empowering women within the Information Technology space, frequently sharing her insights at Women in Tech events and actively engaging in continuous industry learning. She leads a dedicated team of over 30 professionals, driven by the belief that the pursuit of the right solution fundamentally drives real results for their loyal client base.

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