IT Business Podcast Episodes

Carey Holzman joins me to trace his journey from TRS‑80s and dishwashers to building one of the best‑known PC repair channels on YouTube. We dig into staying solo, dealing with “since you’re here” clients, navigating Windows updates, and why remote access changed everything for small IT shops.​

Recorded live in the vendor hall at Zero Trust World, this conversation with Kaseya’s Greg Jones covers how Kaseya is pivoting from pure product to true MSP enablement. Greg walks through changes in contracts, support, and account management, plus previews upcoming innovation announcements. We close with his One Minute Wednesday book project and the power of the MSP community rallying for a good cause.

Live from Zero Trust World 2026, Uncle Marv and Brian Weiss break down the latest ThreatLocker updates, including its new Access Control capability for secure, policy‑driven access to Microsoft 365 and internal resources. They unpack how this impacts cybersecurity for MSPs, especially around identity protection, device compliance, and replacing legacy VPN or ZTNA solutions. Perfect for IT professionals looking to level up managed services, IT compliance, and zero‑trust security strategies.

In this episode, I’m hanging out with Joshua Zukerman from Snow Pond Technology up in Maine, and we walk through his 20‑plus‑year journey from pulling cable and fixed wireless to running a boutique MSP. We talk about his client mix, his stack, and how he’s slowly dragging long‑time break‑fix customers into the managed services world in a market that’s always a little behind the curve.

If you run an MSP or IT services firm, this conversation dives deep into real-world IT operations, cybersecurity strategy, and vendor management. Zach outlines how Net-Tech delivers responsive IT solutions for distributed clients, manages SLAs with demanding users like attorneys and auto dealers, and navigates challenges like ticket compliance and multi-factor authentication. The episode also covers how they replaced a legacy security product, standardized on ThreatLocker, and now use its modules as a core part of their managed security services.

Recorded on-site at ThreatLocker’s Zero Trust World, this episode features Matt Solomon explaining how BetterTracker evolved from Channel Program into a full SaaS and subscription management platform for MSPs. Matt and Marv share examples of nonprofits, enterprises, and co-managed clients where better visibility into tech spend led to big savings and new recurring revenue.

Uncle Marv checks in from Zero Trust World 2026 in Orlando, sharing a behind-the-scenes sound check from the vendor hall and outlining what attendees can expect from the event. He highlights key sponsors, the intense cybersecurity focus, and plans for recording several on-site episodes over the next few days.

CISA’s CIRCIA rules could change how every major incident gets handled—especially for MSPs supporting regulated industries. Uncle Marv breaks down the 72-hour incident reporting clock, the 24-hour ransom payment report, and why MSPs may get pulled into scope sooner than expected.

Landon Beall and Jason Miller from Unbound Digital and Designer Ready join Uncle Marv to unpack why MSPs can’t afford to ignore client websites anymore. They break down ADA/WCAG compliance, real-world security incidents, uptime, and how to turn web design into a flat-fee managed service offering for your stack.

Uncle Marv reconnects with Steve “DoorToDoor Geek” McLaughlin to revisit the origins of Podnutz, Android App Addicts, and Podnutz Pro, the show that eventually became the IT Business Podcast.

In this conference debrief, Marvin and Eric break down Right of Boom’s security-first MSP focus, longer workshop-style sessions, and why it attracts compliance-driven providers working with FTC, HIPAA, and CMMC requirements. Nick Wolf from Cork joins to explain Cork’s Cyber Score, financial protection, and how MSPs are baking incident response coverage into their standard security stack. Perfect for MSPs and IT pros who want to level up cybersecurity, compliance, and conference strategy in 2026.

Tired of reactive MSP chaos? Nancy Henriquez delivers battle-tested wisdom from her book "Break-Fix to Breakthrough," showing how she lived her own advice amid family health crises while restructuring Sibyl Consulting. This episode arms you with the mindset upgrade every IT pro needs to scale without burnout.

Roddy Bergeron, Sherweb's Cybersecurity Technical Fellow, joins Uncle Marv to flip MSP security from tool-focused to a people-first operating system. They dive into Sherweb's new Cyber MSP Community, vendor onboarding strategies, and real-talk on cyber insurance and outages. MSPs get practical playbooks for CIS controls and client conversations that drive outcomes.

Are you secretly working for your biggest client instead of running your MSP? In this solo Wednesday live show, Uncle Marv unpacks how your largest, loudest client can quietly crush your margins, burn your time, and dictate your entire operation if you’re not careful. Using UPS cutting Amazon and his own decision to fire a huge multi-office client, he gives you a practical roadmap to reclaim control.

Uncle Marv sits down with Raffi Jamgotchian of Triada Networks to unpack what Zero Trust really means for MSPs and IT providers, beyond just buying another tool. They walk through real-world stories, using ThreatLocker, EDR, ZTNA, Intune, and conditional access, and how to turn “never trust, always verify” into practical operations.​

Uncle Marv welcomes back Zen Rabbit founder Lori Saitz to talk about her shift from digital nomad life to planting roots in Charlotte and intentionally building community. They dig into her work creating internal podcasts for midsize companies, her passion for gratitude and connection, and how personal transitions, including the loss of her father, reshaped her sense of home and relationships.

This live episode hits three big MSP realities: clients trying to DIY with ChatGPT, complex hybrid setups with Synology, OneDrive, and shared RDP workstations, and the latest NetAlly 2.9 features that speed up validation and documentation. Plus, Marv shares a fun top‑10 from the M365 outage and previews upcoming MSP events in Florida.

Channel chief Tara Rummer returns to share how ImmyBot is growing as a community‑first company in 2026. She and Uncle Marv dig into leadership planning, AI debates, partner experience, and what it really means to support MSPs without turning every interaction into a sales pitch.

Uncle Marv shares how his “time off” turned into ISP upgrades, copier chaos, and hospital visits, then pivots into practical MSP New Year resolutions. Learn how to stop underpricing, package cybersecurity as its own value, tighten client onboarding, and create a peer mastermind so your MSP can grow profitably in 2026.

This episode dives into the first big MSP headline of 2026 as Dave Sobel and Karl Palachuk walk through the acquisition of Small Biz Thoughts by MSP Radio. They unpack the business plan, the future of the SBT community and ITSPU, and how combining battle‑tested playbooks with daily news and analysis aims to level up MSP owners worldwide.​

This episode uses a satirical Top 10 list to spotlight what MSPs will really face in 2026—AI hype, security culture problems, tool sprawl, compliance pressure, and event overload—while driving home that success comes from outcome‑based services, strong processes, and a prepared team.

This special holiday episode is the final live show of the year and the home of the 2025 ITB Podcast Awards, complete with guests, giveaways, and a heartfelt monologue from Uncle Marv. MSP leaders and vendors unpack the year in AI, automation, conferences, swag, hiring, and booth etiquette while celebrating top episodes, guests, and sponsors like ThreatLocker, LionGard, Bvoip, and TruGrid.

Uncle Marv brings together marketer and lifelong Trekkie Kristin Spiotto, MSP and convention regular Joe Balsarotti, and legendary Star Trek insider Lolita Fatjo for a fast‑moving, story‑packed conversation about Trek and tech. The group explores how Starfleet principles, clear “North Star” goals, and great character‑driven storytelling influence everything from MSP operations to modern marketing. They also share behind‑the‑scenes convention stories, the changing TV/film landscape, and where Star Trek is boldly going next. === SPONSORS: Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid Digital Partner, Designer Ready…

Uncle Marv breaks down the “Top 10 MSP Billing Blunders” that dig into the billing mistakes MSPs make every month: treating invoicing as an afterthought, giving away work, mismanaging discounts, flat-fee risk, and making it hard for customers to pay.