Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)
Uncle Marv's IT Business Podcast (Products, stories, and ti…
The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. Each episode delivers products, stories, and tips that help the MSP and IT Pro run the business better, smarter, and faster, covering everything from pricing and packaging to operations, tools, and service delivery. You’ll hear candid conversations with working MSP owners, system admins, vendors, and industry leaders who share what’s actually working in the field, including hard lessons, success stories, and the occasional “what not to do.” Topics regularly include managed services best practices, cybersecurity and compliance, Microsoft 365 and cloud, automation and documentation, vendor selection and stack building, plus the day-to-day realities of running a modern IT business. Hosted by longtime IT business owner and podcaster Marvin “Uncle Marv” Bee, the show blends real talk, practical advice, and a lighthearted tone so the MSP and IT Pro behind the network can learn, laugh, and get better every week.
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Oct. 26, 2022

451 Why Do Clients Hire Us?

451 Why Do Clients Hire Us?
Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)
451 Why Do Clients Hire Us?

Guest: Lisa Shorr, Image and Brand Expert with Shorr Success

Lisa answers my question of "why do clients hire us" by starting with the premise that clients choose us because of the way they feel. It's the people skills and the soft skills that allow our clients to like us and trust us.

Talking points to remember from my conversation with Lisa:

  • First, let's start to understand why clients hire us.
  • We as IT business owners and professionals must learn to care about their "brand image"
  • Learn to engage your clients with empathy, not just sympathy.
  • Use Emotional Intelligence to impact client relationship, which then will impact your sales growth

Lisa's Brand method is a mindset that we should embrace. Yes, it's an acronym.

(Behavior, Respect, Appearance, Networking, Dynamic Dialogue)

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Website: https://shorrsuccess.com/

Email Lisa: lisa@shorrsuccess.com

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Thank you to our monthly podcast partners!

Tom, Two River Computer - https://www.tworivercomputer.com/

Kyle, Pro Tech Guy - https://www.protechguy.com/

Clark, Your Computer Partners

Syncro - https://syncromsp.com/

- Sign up here: http://refer.syncromsp.com/l/ITMARV/

Lisa Shorr Profile Photo
Lisa Shorr

Image and Personal Brand Strategist

Lisa Shorr owns two successful businesses: Shorr Success and Secure Future Tech Solutions. Certified in Advanced Image Consulting and Corporate Consultancy, Shorr has spent more than 26 years in the sales, marketing, personal branding and, cybersecurity arena. Using her proprietary “Shorr-to-Shine System,” she has coached hundreds of businesses worldwide to build a stronger brand. A sought after speaker, Shorr has delivered professional development and corporate branding workshops and seminars across the country for notable brands including Connectwise, Nextiva, ChannelPro, Kaseya, ASCII and Bryant University Women’s Summit. Her articles on style, career development, and technology have been published in notable publications including PC World, ChannelPro Magazine, MSP Success Magazine, Providence Business News and more. Shorr has styled many professionals on photoshoots, television, and in private settings. Lisa is a Member of The Association of Image Consultants International.

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