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We're joined by the brilliant minds behind Pia aiDesk, Tim Coach, Brook Lee, and Joe Spiller. The discussion heats up as we debate whether contemporary artists can match up to legends like Prince, Elvis, and Michael Jackson.
Our conversation takes an exciting turn as we express our shared love for music. From Joe's experiences in rock bands to Brook's diverse music taste, the conversation is filled with passion for melodies and rhythms. Get ready to hear about our personal concert experiences, our favorite genres, and how we use music to create a fun atmosphere at events. We also reminisce about our earliest memories of music, the evolution of music formats, and the impact of legendary artists on the industry.
Oh, and then there is Pia, a product that could conveniently streamline tasks for Managed Service Providers (MSPs). It integrates seamlessly with existing Professional Services Automation (PSA) tools to improve ticket management and customer service.
The platform uses advanced AI automation to optimize and refine workflows, which can lead to a reduction in service ticket workload, faster ticket resolution, and an increase in customer service satisfaction. This can also result in an uplift in employee retention.
=== Links
Website: https://pia.ai/
Florida Man Arrested for Stealing Sponge Bob Necklace: http://tinyurl.com/3ycj9th6
=== History Lesson
Columbia House was a mail-order service that was formed in 1955 by CBS/Columbia Records. The service was initially designed to market music directly by mail, targeting rural consumers who had limited access to music stores. In the 1980s and 1990s, Columbia House was particularly popular, offering deals such as "8 CDs for a penny" which attracted many customers. The business model relied on customers committing to buy a certain number of items at regular club prices over a specified period. However, the advent of digital music and streaming services led to a decline in Columbia House's business. In 2005, Columbia House was acquired by BMG and transitioned into a mail-order DVD club. Despite this shift, the company continued to struggle and filed for bankruptcy in 2015.
=== Show Information
Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Presenting Sponsor - NetAlly: https://www.netally.com/
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?
One-Time Donation: https://www.buymeacoffee.com/unclemarv
Tim Coach
Tim Coach, Pia’s Global Channel Chief, focuses on helping businesses grow through process and innovation. He has an expert understanding of the complete lifecycle of delivering services from the client to the consumer, as well as the intricacies of running a business at every level. He is focused on finding new and innovative ways to help the MSP community thrive.
Tim’s partnership with Pia focuses on bringing AI to MSPs to help increase the efficiency of a single employee throughout the entire department. By integrating AI into the daily work process, it allows us to increase the efficiency of current staff without depending on hiring more people. Being in IT for the last several decades gives him a unique perspective on every level of execution. As a much sought-after consultant with MSPs from across the entire US, he has worked directly with leadership to increase profitability and improve processes and procedures all the way through improving overall company culture now through introducing functional AI to the industry. Whether he has been directly rebuilding MSPs or as a consultant, his primary focus has always been to help businesses achieve their overall vision.
Upon entering the channel space in 2021, his passion for his work drove him to accelerate his advancement at an unprecedented rate. He has performed numerous keynotes and presentations since moving to the channel, receiving countless accolades, and has become a globally recognized award-winning speaker for all his efforts.
When not speaking at channel events, you used t… Read More
