Mizo: Revolutionizing MSP Workflows (EP 889)
I sit down with Nathanaelle “Nat” Dechenere, co-founder of Mizo, an innovative company dedicated to automating managed service provider (MSP) operations through AI-powered agent technology.
Join me as I chat with Nat about the transition from managed services to building an AI-driven solution for ticket management and documentation. Nat shares candid insights from the PitchIT bootcamp, talks integrations with IT Glue and other platforms, and reveals their vision for empowering techs and boosting MSP margins. Whether it’s learning how AI can augment your team or understanding the future of project work in the MSP ecosystem, you’ll get actionable advice and plenty of laughs along the way.
List of Companies, Products, and Books
- Website: https://mizo.tech
- ConnectWise: https://www.connectwise.com
- Halo PSA: https://halopsa.com
- Autotask PSA: https://www.datto.com/products/autotask-psa
- IT Glue: https://www.itglue.com
- Datto: https://www.datto.com
- PitchIT: https://www.connectwise.com/pitchit
SPONSORS:
- Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
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SHOW MUSIC:
- Item Title: Upbeat & Fun Sports Rock Logo
- Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
- Author Username: AlexanderRufire
- Item License Code: 7X9F52DNML
=== Show Information
- Website: https://www.itbusinesspodcast.com/
- Host: Marvin Bee
- Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
- Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
Nathanaelle Denechere
CRO
I spent several years optimizing business processes for SMBs before joining an MSP in Canada.
As we scaled, it became clear that our service desk was overloaded with repetitive tasks and lost knowledge. That frustration led us to build Mizo: not just another AI tool, but a real co-pilot for MSPs.
