Meet the Aggressively Friendly Tara Rummer (EP 912)

Hello friends, Uncle Marv here with another episode of the IT Business Podcast, the show for IT professionals and managed services, where we do our best to help you run your business better, smarter, and faster. So folks, this is one of those shows where I'm going to start with a little different intro and say that I really have no idea how this show is going to go, but I know it is going to be something that you are going to like and probably be talking about it. I have a first time guest.

We are fairly new friends, but you all know her and I know that you know her because she's all over the place. I'm talking about Tara Rummer, MSP Channel Captain with ImmyBot and Business Advisor with Immense Networks. Tara, how are you? I'm doing so good.

I'm so excited to be talking to you today. Are you really? I am. I love doing this stuff.

I did MPath managing up yesterday with Dean. So this is like... Yeah, you guys went a little off road with that topic. Yeah.

So, you know, you said we might go a little long today. Well, I'm a talker. Yeah.

Sorry. That's not a problem at all. And I will say this.

So I don't know when we became connected on the LinkedIn, but I know that people have been saying, you got to have her on the show. And I'm like, I don't know her. Everybody's like, oh, she's awesome.

But then I heard... Aggressively friendly. Sorry. Yes.

I was going to ask you about that. But I'm like, where did that term aggressively friendly come from? It actually came from Alec from BVOIP. Okay.

I was really excited at a conference one time, and I completely missed meeting his wife. I was just buzzing and excited. And he goes, this is Tara.

She's aggressively friendly. And I was like, oh, yeah, that's accurate. So it kind of stuck, actually.

So have you always been this way? Yes and no. So I've always been, I would say, kind and friendly. I am naturally an introvert, which so many people don't believe.

Literally, everyone when I say that, I'm like, no, a lot of this has been learned. And I think a lot of it's come through just peer groups and having to get out of that comfort zone and make new friends. I was very siloed when I was running the MSP.

So now I started building just this large network. And I felt like I didn't fit in for a really long time. And so I never really wanted someone to feel that way.

It's actually why the sparkly hat started. I never wanted people to feel uncomfortable or awkward around me. Yeah, but there are people that look at the sparkly hat and think, I'm staying away from crazy.

Okay. They can't. But it's funny because a lot of those introverts, they'll come up to me at events and they won't want to talk about anything except the hat.

The hat brings them in. They're like, I like that. Yeah.

Why are you wearing it? And I'm like, oh, I'm terrified. And then it just kind of opens the conversation. That works.

That works. Yeah. I always look sillier than everyone else there.

That's kind of the idea. Like, you can feel comfortable. But most of us introverts don't want to draw that attention, but apparently you're okay with it.

I'm okay with it now. If you had asked me that 10 years ago, probably not, I would have been like, no, don't look at me. All right.

So when you mentioned 10 years ago, so I know a little bit of your history. I know that you started out as, what was it? You started out as an assistant or something at Immense Networks? Executive assistant to Brett and Darren, the two owners. Okay.

So was that, that was more than 10 years ago, right? That was 15? 13. 13. Yeah.

I'm about to hit my 13th anniversary. Okay. Did you think that when you took that job as the EA, that you would end up doing this and be posting videos on LinkedIn, telling, calling everybody warlocks and whatever that phrase is that you use? Friends, foes, wizards, warlocks, and jelly cat enthusiasts? No, not at all.

I didn't know what it was going to be because at the time the boys were a break fix shop and really like, I knew nothing about this industry coming in. I kind of fell in backwards and I happened to luck out and get teamed up with Brett and Darren really. And those boys have big dreams and I've just kind of been along for the ride with them and helping them any way I can.

I'm also aggressively helpful is what Brett has called me ever since the aggressively friendly took off. I was going to say, is aggressively part of the adjective that follows you with everything? Yes. It's become the on running joke in the office.

I actually have a, I'm not bossy, I'm aggressively helpful on my desk. Okay. I think I'm going to make a t-shirt for you with that phrase on there.

Nice. Nice. I mean, I'd wear it.

Okay. So when you joined the MSP, and this is the type of question that a lot of people always like to hear from, from those that are, you know, have made the jump because technically even though you're still associated with the MSP, you're, you're on the dark side, according to MSPs. Now you're, you're a vendor, but that journey, I mean, how much did you know about MSPs when you took that job? When I took the job initially, I knew basically nothing.

I have a degree in art history, so I, I had always worked previously, like through college, I worked actually at a construction company. So I was basically their accounting assistant, admin assistant as well. So this just seemed kind of like an industry I'd been in.

Construction is, construction engineering is male dominated. So it didn't feel like that big of a change to go to a tech company. But no, I learned just kind of along the way, I learned the PSA, I learned all that.

I mean, even still to this day, someone will use an acronym and I'm like, I don't know what that means, guys. I need someone to tell me what that is. Or they use words interchangeably.

And I'm like, wait, is that the same thing as this? But you pick it up, I think as you go. And the boys were young, like they were in their late 20s when we started. So I don't even think that they had known what an MSP officially was, I would say.

Now, 13 years ago would have been around the time that it may not have been known. And I know that, you know, down, you know, in that Louisiana area, you know, guys are a little behind sometimes when it comes to that stuff. A little bit, yeah.

Sometimes, you know, it actually, we have a shocking amount of tech companies based out of Louisiana. Everyone's like, really? Yeah. There's quite a few.

Yeah, I know some down there. There's another MSP that's actually there as well. Servocity is down there, right? There's quite a few of us.

I could start naming them all if you'd like. That's okay. Did you guys have a little powwow meetup at ScaleCon a couple of weeks ago? So I actually was only at ScaleCon for like an evening and then I checked out a few sessions the next morning and I had to head out.

So I didn't really have a ton of time to meet really anyone that much. Tara's too busy for ScaleCon. No, I didn't even think I was going to be in town for it, actually.

And then I did. I happened to be in town, so I was like, oh, I found out the day before I was allowed to go. I always want to like make sure, right? Because we weren't able to sponsor because it was so last minute and I just didn't want to step on any toes.

But we're excited to be part of it next year. I already told Nigel, I was like, I'm ready. This thing was great.

Okay. Did they decide where it is next year? I don't know. Somebody asked me that this week and I hadn't seen anything.

Yeah. I emailed Tahir for some other information and he hasn't responded yet. And I know that he was thinking of taking it out west and I'm like, that's too far where he was thinking.

So I was hoping he'd bring it back a little east. So they want it to be somewhere different every year? Is that the idea? Oh, I don't know. I don't know Tahir that well.

I can't ask too many questions. I mean, this was year two, so maybe they're just kind of fighting their footing. But I know a lot of companies do those like three-year contracts for better pricing, et cetera.

Oh, I don't think that they were able to do that because you've got to be established as a conference to do those multi-year contracts. So I don't think that they would have done that. It's kind of like Pat said, they've done their three years in Denver and now they're going to Utah.

Yep. We're going to Utah. Yes, we are.

So Tara, let me ask you this and I'm going to try to ask this in the easiest, nicest way possible. Normally when we see you on the LinkedIn, you are all over the place. You rarely talk tech.

You sometimes get personal and you will dive into topics that are, shall we say, borderline discussable in public? Is that a right way to describe it? Like which topics? I don't know. Like dashboards. Dashboards.

Yeah. What do you mean? Did I talk about dashboards? Yeah. Didn't you talk about how our industry talks about making better dashboards, but we do a horrible job? Oh yeah, we do.

I don't know. So I think what's happening- You didn't think I was listening, did you? No. I don't even remember making that video, but that's definitely something I would say to be fair.

Okay. And that's being somebody that has built dashboards for MSPs and built the gauges and did all of that stuff. And I think dashboards and gauges and things like that can be used really well if they're made with intention, I would say, and sometimes we're just, we're making things to prove some sort of random KPI that comes up.

And when you're looking at 50 different KPIs or 50 different dashboards or gauges or whatever you wanna call them, how do you know what's important? Like, I don't want my team looking at more than like, three things on their dashboard. If they've got 15 metrics, like they're not looking at them all, they're not gonna be able to maintain them all. So no, that definitely, I think what I'm trying to do and I think why people may be attracted to some of the things I say is a lot of the things I say are these backroom conversations or these private signal chats people are having.

And I'm like, why isn't everyone just having this conversation? Like we're having them all together in the background, but like, let's just start calling things out. I think there are so many people in this industry that have such good intentions for improving things, but that means we have to make things more public, I would say. I believe you and that has been something I have wrestled with for a long time because there are many times where people will say to me, you can't say that on your show.

And I'm like, why not? We say it at the bar, after everybody's had a drink, we'll say it in peer groups, we'll say it, like you said, on the chats and stuff. Why can't it be public? We know that these things are happening, but it's almost as if we have a private image and a public image and nobody wants to mess up the public image. Yeah, and I think I blur that thing constantly.

People have met me and they're like, wow, how you are on camera is how you are in person. I'm like, that's the idea. I don't know how to be anybody else, but it's taken me, I think some of that is just, it's taken me a long time to learn and be kind of like, quote unquote, authentically yourself.

And I didn't like myself for a long time. And so I think it's because, and I talked to my therapist about it, like I'm very vocal about talking about my therapy and stuff too. And she's like, it must be exhausting to be you because you mask all day, every day.

And it was. So I kind of just ripped the mask off and was like, let's just, you know, parade Tara's crazy in front of everybody or whatever we want to call it. I think that's what you said, I'm a little crazy.

And just be myself and be, I'm happy being myself, I think. And maybe the, I think the other thing with like bringing up these, like, no, we can't say that, you can't say that on television or whatever things is everything I say, I'm trying to say from also just like a place of like love and wanting people to improve. I never meaning to be like hateful or angry.

It's like, everyone can constantly improve. I can improve like all the time. And I love when people call me out on it.

So I'm just doing it a little more vocally, I suppose, for better or worse. So, all right, whatever questions I sent you ahead of time to prep for, ignore them. We're just not going to use them.

So let me ask this, because I only want to get it into perspective. So when you brought up that point about not liking yourself, was that before Tech Tara or after or during Tech Tara, I should say? It was before in Drain, I think. And I mean, we all still have those moments, right? Like there's still moments of doubt.

I have a lot of imposter syndrome. I think that's incredibly common for some reason. Right now, I think it has a lot to do with social media.

But growing up, I always felt like something was, I don't wanna say wrong, but like I didn't fully fit in. And then when I was diagnosed with ADHD at 30, it kind of all, a lot of things started clearing up and my brain was just working a little differently. But yeah, I mean, growing up as a woman is hard.

And there's, I mean, just growing up as almost anyone, there's so many expectations put on you. And even when I was running the MSP, like I was making all of these changes and like pretty consistently, it felt like people didn't like me. I knew that we were doing the right things, but like when you go from a rodeo, basically, like a Wild West to let's have processes, let's have operations, let's do things a little more by the book and we can give raises now because our profits are where they need to be and things like there was a lot of good coming from it, but it was really hard.

And so when that many people are maybe not thrilled with some of the things you're doing, sometimes you get in your own head about it, right? Do you think that it was because you were a woman or because you were just suggesting things that were different than what they had done before? Because techs are like that. Techs are pretty lazy in terms of wanting to change. So I would say, I don't think it's necessarily because I was a woman.

I think it was because I wasn't overly technical. So it was like, I had to earn that respect a lot. It felt like more than the other people that had been in that role previously who came from a technical background.

It's like, they just kind of got the respect. So I think that's more so what it was. And I could see it being different in other companies, but Brett and Darren have always been very good at like your gender, your sex.

None of that matters. None of that matters. It's, are you capable? And so I always had their backing.

And I think that's what kept me in those roles as long as it did, honestly, was knowing I was doing right by them and that I had their full support. Nice. Yeah.

I didn't hear color in there anyway. What? I didn't hear color in there. I mean, literally anything, it doesn't matter.

Like color, sexual orientation. I mean, we don't like, we're, I don't know. Louisiana is a weird place.

I don't know if you've ever been here. I was born there. Oh, were you? Yes, Shreveport.

I'm here. Oh, Shreveport. I actually love Shreveport, but we could completely get on like a whole other topic.

But moving here was kind of a culture shock to me. And so like, there's just meeting Brett and Darren, they felt so different from a lot of the people I was meeting, I think, because they were just so accepting of literally everyone. Because I was nervous.

I was the only woman in our company for gosh, years. You know? So yeah, I don't know. Good dudes.

I think a lot of my career, my whole career, let's be honest to them. So let me now switch this, because you brought up the ADHD. And again, something that you have been pretty open in talking and sharing with and stuff.

How have people been to you? I'm not going to say publicly, because I know everybody has been very supportive publicly, but privately, how has it been for you? It's been amazing, actually. Yeah, I have a lot of people reach out to me. Because the reality is, neurodiversity is so prevalent.

And I don't think people realize how prevalent it is, because it is one of those topics you don't talk about, right? It's the very, hush, hush, you don't want your kid to be different or whatever, at least back in the day, that was the stigma, right? But I've had people come up to me and they'd be like, I see your videos, my kid is autistic, I was diagnosed as an adult with ADHD, they tell me these stories and they feel seen. And I think one of the most astounding was we did a panel at a conference, I'm not going to call it out, because I don't want the person to feel called out, but somebody was, we had different panelists up there with different neurodiversities, and we all kind of talked about how we got where we are. And this person was just in hysterics afterwards crying, and they said that they're on the spectrum and that their parents basically berated them when they were growing up, that they weren't good enough and that they weren't normal, quote unquote.

And he's like, it's amazing to see people who have been able to get in places of leadership and actually succeed. I just gave myself goosebumps, because it was just like, that was the first time we'd ever given that panel. And I was like, this is something that clearly we need to talk about more.

So I'll get uncomfortable if it makes other people feel better. I'm happy to be vulnerable. Well, I ask you that only because I believe like you, some of these things need to be talked about and discussed.

And I've straddled the line on talking about diversity, which is a tough topic in our industry. But I have to remind people, I'm black. So there are things that- You're like, did you know? There are things that I see that maybe others don't and somebody's got to bring it up.

But neurodiversity is almost, that's like a completely different thing, because it's not something that, what was that? It's hidden, you can't see it. Right, yeah, because people can see that I'm black. I can't hide it.

People that listen to the audio version, there are a lot of people that wouldn't, I shouldn't say this. Yeah, I'll say it. They did not know I was black until they met me in person.

And they're like, oh, it's like that. But you're right, neurodiversity is hidden and you can kind of mask a lot of things. Go ahead.

No, I was just saying, when I hear people on podcasts, I guess I don't picture what they look like. I listen to a lot of podcasts. I don't think I've ever pictured what someone looks like as I'm listening to them speak.

Maybe I should try it. I think it's an unconscious thing where people don't think about it until they see you in person. And then it's like, oh, that's what you're like.

That's fair, yeah, I could see that. But yeah, I mean, I think the neurodiversity thing specifically is, it's a hidden thing. It's not in your face constantly.

And so many of us learn how to cope or how to not let the world see maybe some things about us. And it's just, I don't understand why. I'm not gonna say they're superpowers because I kind of hate that phrase.

Let's be honest, these are disabilities. But if people learn how to harness kind of what they're really good at, or if they find out what they can't stand, like I get overstimulated very easily. I am able to adjust my surroundings.

Like right now I have a light in front of me and I hate this thing, but I use it for videos. But if I'm in my office and there's like, I'm just typing away, there is no light on in here because I just can't handle fluorescent overhead lighting. And it's just learning about yourself in those ways in these like weird little things that you do to kind of accommodate.

And people might just go, ah, that's Tara, she's a little weird, it's fine. And they like walk away. And it's like, no, I actually have like an underlying condition that you just can't see.

Well, I didn't want to dwell on this this long, but I wanted to at least publicly acknowledge and thank you for being willing and open when talking about this and bringing awareness to it. And in a lot of ways, I think you are helping people figure out ways to handle this and normalize it in our industry. Does that make sense? That's the goal really.

And I was speaking with somebody, I spoke at MSP show in London earlier this year, and it was my first time speaking alone and I was petrified. And this gal came up to me at the end of it and she's like, she has autism. And she and I were like discussing and she's like, everything you said just resonated so much.

She's like, and I used to not tell my bosses that I was autistic. She's like, and then they thought I wasn't a team player or I wasn't a good culture fit because of like some of my quirks. She's like, and I told my most current boss that I am and they've made a few like small accommodations and like they understand how to work with me.

And I was like, yeah, I think this shouldn't be as taboo as it is. We all have our quirks, whether or not we have a diagnosis with them, we all have our quirks. Yeah, it's true.

So let's now switch back because I'm sure people by now are thinking, I wanted to hear about Amoebot. Although I feel like everybody has probably heard of Amoebot by now, even though you guys are still young as a company. What was it, 2022? 2020.

2020. Especially we launched smack in the middle of COVID. I was gonna say the year of our COVID.

We like to forget that happened, but yeah, we did. We're gluttons for punishment. So why not launch it smack in the middle of COVID? Well, you know.

Technically it wasn't really launched then because you guys were doing this way before you actually launched it. This started in your MSP. Yes, it did.

So a few years before that, I'm gonna say it was about three years before that, Darren came to Brett and I and Darren is our VP of marketing. He's our visionary. He always has big ideas and he would come to Brett and myself with tons of different ideas.

And we would be like, nah, that doesn't really seem like it has legs, nah. And then he brought Amoebot to us because of some issues that we were having with new workstation deployments. And then he was going to like his evolved peer groups.

And I can't remember if it was still HTG at the time. And they were like swapping scripts with each other. And he's like, this is such a waste.

So we wouldn't give him, and we always had a dev team on staff, but we wouldn't give him the dev team. We told him he had to write Amoebot by himself. And so he did.

He wrote the initial Amoebot, like in the middle of the night, he would message me at like two in the morning and be like, are you awake? And I'm like, sadly, I am. I'm working. What do you want? And we would talk about this Amoebot thing he was working on.

So yeah, it's from our MSP Immense Network. Immense Networks. It's Immense Robot shortened to Amoebot.

So then two years later, our peer group saw some of like the efficiency gains we got from it. And they were like, what is this thing you're using for it? And then they let us test it on them before we ever brought it out to the public. So it was really cool to see kind of like where it's gone and people adopting it.

And you say everybody has probably heard of it or kind of knows what it is. That's still weird to me. Like it blows my mind.

Well, so first of all, I mean, that is a common thing that we all deal with. You're just talking about simple workstation deployment. If you've got a company of more than 10 and you've got to roll out 10 workstations, yeah, we've tried to figure out ways to automate it, but you guys came up with a way to do rapid automated workstation setup.

You guys are doing deployment. You're doing patching. You've got, what is it, 1,200 software packages now? 1,300 plus.

So it's constantly growing. And then we have about 500 tasks on top of that. Okay, now let me ask this because basically in-house automation, blah, blah, blah.

How is this different from something like a PDQ, Chocolaty, Nine-Eye, to all those packages where you're just simply check, check, check, check, check. This station gets these items, go. So the issue with some of those is like, we originally had Chocolaty and Nine-Eye built into ImmyBot actually.

That was our original repository and we've ripped it out because you're still relying on other people to maintain it. So I don't understand the backend wizardry that the boys have that is just automatically pulling packages in now. And then on top of that, we have, we're basically almost an RMM at this point.

Like we have a remote access tool. We also have, I mean, we can tie into your PSAs. We can do all of that stuff.

So we're trying to figure out what's next for the RMM game, I would say. And that's kind of the game we're playing internally right now is defining what that means. But it is rapid automation, it's rapid deployments.

It's, we literally took our whole team and spent six months making ImmyBot as fast as humanly possible because we are the most impatient people in the world. So everyone wants to pit us against Intune and we're like, well, Intune could take two hours or 36 hours. You just kind of never really know and they won't tell you, so.

And there's no update bar on the screen. No update bar. And I think a huge difference for us, just mentioning the update bar is we have our own little process in there that we call dev.

So it's detect, execute, and verify because we're a little silly. And so we send a detection script to see if we're in compliance with whatever rules you have. And if we're not, we send the execution script and then we re-send that detection script to prove we did what we said we were going to do.

So you're not going back and having to audit all that. It's just like, everything's green. Great, you're good.

We can prove that we did the work. Yeah. It's really cool actually to see it in like live, like actually being used.

It's really fun. So there's another package out there called Action 1 that is doing some similar stuff, not specifically workstation deployment, but they have all the software patches. They have third-party software.

They actually have a remote access piece in there now that most people don't know about. I've been using it. Have you guys talked with them and kind of figured out where, you know, the similarities and differences are? We have not.

And I just heard of them actually like a week ago. I had never heard of them before. It doesn't mean anyone else on our team hasn't, but somebody brought them up at a conference.

It might've been at ScaleCon. So I actually haven't had a chance to look into it. Don't do it.

But I will be. Just kidding. Probably not.

I don't really have time. Maybe someone else can look into it and let me know. Maybe I'll chat GPT it.

What's the differences? But they don't do workstation deployment. So that's one thing that you've got. That's kind of our bread and butter, honestly.

Like a lot of people are like, oh, like we like the patching, we like this stuff. But the fact that we have like the AutoCADs and the Revits and every QuickBooks in there, people are like, how? Cause we built silent installers for them. And we're like, it took three months to get each of those in there.

Like they were not easy to get in there. So now that we have it though, it's, you know, a lot easier. So I don't think I've heard anybody ask you and you may have done this privately in some other groups and stuff since we've never met in person, but have people asked you all of these packages that you have? They're all, you know, licensed based stuff.

And so how do you tie into those license portals and all of that to make sure that not only can we install it, but is this station licensed for it? Yeah. So there are actually, I can't explain the technical aspect of it, but there are things like I know in our Sentinel One, as long as the name within ImmyBot matches the name within, like the tenant name within Sentinel One, we can actually go in and pull the licensing directly from Sentinel One and we can see what computers are licensed. Yeah.

Yeah. You had to throw Sentinel One in there. I can't.

I mean, it's one that we use in our own MSP. So it's one that I know how it functions. Okay.

Cause I'm like, I can get a technical person on here sometime and they can tell you all the secret sauce that I don't understand. It's wizardry to me, honestly, our wizardry. Of course it is.

That's why you talk about warlocks and what was the other thing? Kitty? Jelly cats. Jelly cats. I'm afraid to ask what that is.

What are those? It's like a beanie baby almost. You know what a beanie baby is? You remember those? I, yeah. I never had one, so.

Yeah. But it's like that. Okay.

I had this horrible thought in my head that it was kind of like a furry. No. Oh my God.

Isn't that horrible? It's a really cute little thing. I don't know. I was not expecting that.

You went off script. Of course I did. So ladies and gentlemen, if you haven't figured it out by now, first time guest Tara Rummer here on the show with me, this was our introductory episode.

We're going to do this again. Do you want to? I mean, you're making assumptions about me and furries. I just asked a question.

I don't judge. I don't know. All right, say the whole phrase again, so I can understand it.

I hear it on the LinkedIn, but I usually miss the very first part of it because the way LinkedIn is, the audio starts and the sound isn't on, but I always catch warlocks and then whatever. What's the whole phrase? Hi friends, foes, wizards, warlocks, and jelly cat enthusiasts. Okay.

Are those from a game? No. I have no idea how I came up with it. No? Okay.

Warlocks? Because I have to- Wizards, warlocks, and jelly cat enthusiasts. Okay. What's that one thing that I'm thinking of? Not the, okay, not the Dungeons and Dragons, not the Harry Potter.

You said none of these comes from a game or a movie or anything like that? No. I mean, they do. Like Harry Potter clearly has, you're a wizard, Harry, but that's not why they're all together in my little, I literally said it one day and was like, that's kind of fun.

And I kept it. Okay. Cause I used to say hi friends and foes and people are like, you're saying hi to your foes.

I'm like, sure, they're probably watching. Why not? That's true. That's how Stern got his, you know, self started, you know, his friends listened because they wanted to know what he wanted to say and his enemies listened because they wanted to know what he was going to say.

Right? I love that. I did not know that. Yeah.

Howard Stern. Yeah. Yeah.

I'm not trying to be like him, but I'm just saying. No, I don't want to be like him. So yeah.

So folks, Tara and I did talk about doing this kind of as a two-parter. The first one here is an audio show to get to know each other, introduce her to the audience and then come back live, which I think we have scheduled for November 12th. Does that sound right? So that will be on the Wednesday night live show, 8 p.m. Eastern.

So you can come and see Tara and I live in person and we will stay on script better on the live show. I make no promises. Of course you don't.

Well, let me ask you this question on the way out. What is something that you are most proud of between immense networks, between any bot that is not specifically related to the product itself? I think I'm really proud of actually how long our team members stay on with us. Oh, you've talked about that before.

Yeah. Yeah. When I started like Brett and Darren always kind of acted like immense was like a stepping stone for people and that they wouldn't stay around long and knowing like our average is like eight years for an employee.

I mean, it just, it feels good to know people want to like spend time with us and we've had employees leave and come back. So I think it's that. Yeah, that is, that is good.

Do you have metrics on how long your customers stay with you? I'm sure we do. I know that our churn on ImmyBot specifically is like less than 0.06% or something. Yeah, but I mean, ImmyBot's five years old, so.

Oh, our MSP rarely has a churn. I don't know the numbers on that. I don't, I haven't looked at them in years, but yeah.

It was always surprising if somebody did want to leave us because it was like, what? So, yeah, we still have clients from 13 years ago. So yeah, it's usually they got acquired, we found out. And then it was like, oh, well.

Yes, I had two of those in the same year, two years ago. That was frustrating. It is, it is.

One of the ones that left recently, they were talking about it in the hallway, they got acquired. And I was like, ah, that's okay. There's nothing you can really do at that point.

They have their own IT, like. Yeah. Fine, so.

All right, well, Tara, I want to thank you for coming on and checking out the show here. I know that you're a rookie to the IT Business Podcast, but thank you for coming on and I look forward to doing this again. Thanks for letting me, it was good talking to you.

Yay. All right, folks, there you have it, Tara Rummer from ImmyBot and Immense Networks. I'll have her information in the show notes.

Of course, you can always find her on the LinkedIn. What's the Friday thing called you do every Friday? The Friendly Friday. Friendship Friday.

Friendship Friday. Yep. And then of course, you just do random stuff as well.

Almost, almost every morning. Almost, yeah. It's a lot of work.

And I film it in the morning when I get to work, so whatever's on my mind is what you hear about me. So check her out, folks, and of course, come back and join us November 12th for the live show and have a great time. And maybe I'll get you to drink some tea.

Maybe, I have some. From your MSP Tea Room. Yeah.

Thank you. All right, folks, that's going to do it. Thank you for downloading and subscribing.

Be sure to head over to IT Business Podcast, click on the follow, and find us in your favorite podcatcher and catch the show whenever you get a chance. That's going to do it for today. We'll see you soon.

Holla.