Rachel Miller

This special holiday episode is the final live show of the year and the home of the 2025 ITB Podcast Awards, complete with guests, giveaways, and a heartfelt monologue from Uncle Marv. MSP leaders and vendors unpack the year in AI, automation, conferences, swag, hiring, and booth etiquette while celebrating top episodes, guests, and sponsors like ThreatLocker, LionGard, Bvoip, and TruGrid.

Uncle Marv interviews Jason and Rachel Miller, owners of an MSP based in Tennessee. They discuss the challenges of running a successful MSP business, including dealing with vendor issues like the recent Autodesk updater problems. The Millers share insights into their journey, from starting as a residential IT service to transitioning into a full-fledged MSP. They highlight the pivotal moment when they decided to focus solely on business clients, shedding their residential customer base. The conversation also touches on the renovations of their new office building and the financial management strategies they employ.

A podcast party as we prepare to attend Techcon Unplugged in Chicago.