lewis williams

Lewis Williams is the founder of Handover and a technical project manager with firsthand MSP service-delivery experience. After seeing how much time project managers and service-delivery teams spend turning PSA tickets, engineer notes, and project updates into client-facing communications, Lewis built Handover to streamline that work. He is focused on helping MSPs improve client communication, spot delivery issues sooner, and give their teams more time to focus on higher-value work.

Handover is an MSP reporting and delivery automation platform that transforms PSA data and manual inputs into client-ready status updates, service reviews, QBR packs, summaries, and emails. The platform supports ConnectWise and Halo PSA integrations, internal and external communication tones, human review workflows, white-label reporting, client portals, and delivery-health tools for tracking trends and following up on overdue tickets. Handover is designed to help MSPs create clearer, more consistent client communication without the manual reporting burden.