Uncle Marv interviews Ken Patterson, who recently joined Todyl after spending four years building the community at Pax8. Ken shares his passion for helping MSPs mature and succeed, emphasizing the importance of education over hard selling. He discusses his plans to create a true community platform at Todyl where MSPs can connect, share insights, and feel heard.
Ken stresses the need for MSPs to "drink their own champagne" by using the same solutions they recommend to clients, fostering deeper understanding and credibility. He also advocates for a more prescriptive approach, akin to doctors, where MSPs diagnose clients' needs and prescribe tailored solutions rather than pushing products.
The conversation touches on Ken's fond memories at Pax8, the company's remarkable growth, and the warm welcome he received at their event, PAX8 Beyond. Ken expresses excitement about his new role at Todyl and his vision for building a robust community platform for MSPs.
Timestamped Highlights:
0:49 - Ken joins the podcast
1:03 - Ken discusses his move to Todyl
3:55 - Importance of building true community
5:32 - MSPs should be more prescriptive like doctors
6:24 - Moving away from hard-selling tactics
7:16 - Educating clients on business solutions beyond tech
8:58 - Using the solutions you recommend ("drinking your own champagne")
12:42 - Ken's experience at PAX8 Beyond event
12:59 - Plans for building community at Todyl
