IT Business Podcast

Uncle Marv’s IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. The podcast aims to provide actionable advice and tips that help IT businesses survive and grow in the competitive tech industry. The podcast features guest interviews with seasoned IT professionals, business owners, vendors and industry leaders who share their experiences, insights, and strategies for success. These discussions often cover topics such as:- Best Practices for Managed Services- Cybersecurity- Compliance- Business ownership- Cloud computing

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June 10, 2025

SIEM Secrets with ConnectWise (EP 835)

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From modems to modern security—John Helms, a ConnectWise veteran, shares his journey and the secrets behind building powerful SIEM solutions. Learn how ConnectWise is making security simpler, more integrated, and more effective for MSPs everywhere.

Uncle Marv welcomes John Helms, Director of Product Management for Cybersecurity at ConnectWise, to discuss the latest in MSP security at IT Nation Connect. They cover ConnectWise’s new SIEM—available in Essentials and Pro versions—tailored for MSPs who need either basic monitoring or full-scale integration. John explains how ConnectWise leverages Elastic Security for a seamless, scalable solution, keeping all security tools in one place for MSPs.

John’s career journey is a highlight, tracing his path from early ISP technician to leading product management at ConnectWise. He shares stories about the evolution of IT, the challenges of product management, and the importance of direct feedback from MSPs and engineers. The conversation also touches on the impact of remote work on security, the creative solutions MSPs are building, and the value of keeping everything in a single console.

=== Companies, Products, and Books Mentioned

ConnectWise – connectwise.com
Microsoft – microsoft.com
Pax8 – pax8.com
Elastic Security – elastic.co/security
ASIO Platform (ConnectWise ASIO) – connectwise.com/platforms/asio

=== SPONSORS

Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid

=== MUSIC LICENSE CERTIFICATE

Licensee: Marvin Bee
Registered Project Name: IT Business Podcast
Item Title: Upbeat & Fun Sports Rock Logo
Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
Author Username: AlexanderRufire
License Date: January 1st, 2024
Item License Code: 7X9F52DNML

=== Show Information

Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://ko-fi.com/itbusinesspodcast