Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)
Uncle Marv's IT Business Podcast (Products, stories, and ti…
The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. Each episode delivers products, stories, and tips that help the MSP and IT Pro run the business better, smarter, and faster, covering everything from pricing and packaging to operations, tools, and service delivery. You’ll hear candid conversations with working MSP owners, system admins, vendors, and industry leaders who share what’s actually working in the field, including hard lessons, success stories, and the occasional “what not to do.” Topics regularly include managed services best practices, cybersecurity and compliance, Microsoft 365 and cloud, automation and documentation, vendor selection and stack building, plus the day-to-day realities of running a modern IT business. Hosted by longtime IT business owner and podcaster Marvin “Uncle Marv” Bee, the show blends real talk, practical advice, and a lighthearted tone so the MSP and IT Pro behind the network can learn, laugh, and get better every week.
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Aug. 8, 2025

Mizo: Revolutionizing MSP Workflows (EP 889)

Mizo: Revolutionizing MSP Workflows (EP 889)
Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)
Mizo: Revolutionizing MSP Workflows (EP 889)

I sit down with Nathanaelle “Nat” Dechenere, co-founder of Mizo, an innovative company dedicated to automating managed service provider (MSP) operations through AI-powered agent technology.

Join me as I chat with Nat about the transition from managed services to building an AI-driven solution for ticket management and documentation. Nat shares candid insights from the PitchIT bootcamp, talks integrations with IT Glue and other platforms, and reveals their vision for empowering techs and boosting MSP margins. Whether it’s learning how AI can augment your team or understanding the future of project work in the MSP ecosystem, you’ll get actionable advice and plenty of laughs along the way.

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Nathanaelle Denechere Profile Photo
Nathanaelle Denechere

CRO

I spent several years optimizing business processes for SMBs before joining an MSP in Canada.
As we scaled, it became clear that our service desk was overloaded with repetitive tasks and lost knowledge. That frustration led us to build Mizo: not just another AI tool, but a real co-pilot for MSPs.

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