Kaseya’s MSP Pledge & What It Means for You (EP 971)
Recorded live in the vendor hall at Zero Trust World, this conversation with Kaseya’s Greg Jones covers how Kaseya is pivoting from pure product to true MSP enablement. Greg walks through changes in contracts, support, and account management, plus previews upcoming innovation announcements. We close with his One Minute Wednesday book project and the power of the MSP community rallying for a good cause.
If you’ve ever wondered what’s really changing inside Kaseya and how it impacts your MSP, this is the episode to queue up. From the floor at Zero Trust World, Greg Jones breaks down the new partner-first mindset, the updated account management model, and how MSPs should be leaning on vendors for more than just tools in 2026.
Why listen
- Hear how Kaseya’s leadership change is reshaping MSP success priorities and investments.
- Learn what the Kaseya partner pledge, flexible contracts, and catastrophic loss protection really mean for your business.
- Discover how a territory-based account team (not just a single rep) can improve your support experience and escalation path.
- Get practical advice on treating your MSP as a go‑to‑market business, not just a tech shop, to drive sales and marketing results in 2026.
- Hear candid thoughts on vocal partner communities, renewals, and how to push your vendors to support real MSP growth.
=== Links Mentioned
- Alder Hey Children’s Charity (Alder Hey Children’s Charity / Hospital): https://www.alderheycharity.org
- Zero Trust World (ThreatLocker): https://ztw.com/
- “The Best of 1 Minute Wednesday” (book): https://amzn.to/4rptCGW
- MSP Community / Managed Service Providers: https://www.mspalliance.com
- MSP Success (function at Kaseya): https://www.kaseya.com/solutions/msp
=== Guest bio
Greg Jones is the Senior Vice President of MSP Success at Kaseya, where he leads initiatives across EMEA and North America to help managed service providers grow, scale, and get more value from their vendor partnerships. A former MSP owner himself, Greg is a multi‑award‑winning MSP growth strategist and the creator of the popular “1 Minute Wednesday” series, which shares fast, practical insights for IT service providers. He is also the author of the Amazon bestselling book “The Best of 1 Minute Wednesday,” with 100% of the profits supporting Alder Hey Children’s Charity.
- Website: https://www.kaseya.com/blog/the-best-of-1-minute-wednesday-by-greg-jones-for-msp-success/
- LinkedIn: https://www.linkedin.com/in/gregpjones
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