I chat with Steven Spiegel from CrewHu about the importance of employee and client recognition in scaling a business effectively.  The conversation also covers the importance of gamification and recognition as separate but complementary strategies to engage employees. We highlight the use of leaderboards, contests, and metrics-focused incentives as part of gamification, while emphasizing voluntary recognition for embodying company core values as a way to build a strong workplace culture. We also touch on the role of loyalty programs, not only for customers but as a tool for acknowledging employee achievements. We wrap up by contrasting the customer experience approaches of giants like Chick-fil-A and Burger King, underscoring the crucial decisions MSPs face in sculpting their service quality and company culture.

Crewhu is an employee recognition and customer satisfaction platform built specifically for Managed Service Providers (MSPs). It offers services such as customer feedback, gamification, and recognition tools to engage and excite teams, focus on important metrics, foster a culture of recognition and collaboration, retain and incentivize employees, and provide outstanding customer interactions. The platform also provides features for employee performance analysis, peer review systems, and setting employee goals. Additionally, Crewhu offers integrations with various platforms used by MSPs and provides a no-commitment free trial and a guarantee on annual plans.

Website: https://www.crewhu.com/

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Website: https://www.itbusinesspodcast.com/

Host: Marvin Bee

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