Uncle Marv’s IT Business Podcast: Practical Business Advice for MSPs and IT Professionals
Uncle Marv’s IT Business Podcast: Practical Business Advice…
Running a managed service provider (MSP) or IT services business takes more than technical expertise. You need to win customers, grow revenue, protect profitability, manage vendors, deliver great service, and keep up with a changing IT industry. That’s where Uncle Marv comes in.

Hosted by longtime IT business owner Marvin Bee, aka Uncle Marv, the IT Business Podcast delivers practical business advice, real-world lessons, candid conversations, and industry insights to help MSP owners, IT service providers, IT consultants, system administrators, and technology professionals run their businesses better, smarter, and faster.

Topics include MSP business growth, pricing and profitability, sales and marketing, managed services operations, cybersecurity, compliance, Microsoft 365, cloud services, automation, service desk efficiency, vendor management, technology stack decisions, and customer relationships.

Hear from experienced MSP owners, IT business leaders, industry experts, and technology vendors about what works, what doesn’t, and what it takes to build a stronger IT business. Get an honest look at industry trends, vendor claims, emerging technologies, and the decisions that affect your customers, your team, and your bottom line.

Whether you’re starting an MSP, growing an established IT services company, managing client networks, or looking for better tools and smarter ways to work, Uncle Marv brings the conversation back to what matters: practical knowledge you can put to work.

Run your business better, smarter, and faster.
Choose your favorite podcast player
Apple Podcasts PocketCasts Overcast Spotify Podcast Addict Amazon Music iHeartRadio PlayerFM TuneIn Audible Castbox Podchaser Goodpods Pandora Audacy Deezer Spreaker
July 22, 2023

544 PitchIT Vendor Spotlight: Grok Stream

544 PitchIT Vendor Spotlight: Grok Stream
Uncle Marv’s IT Business Podcast: Practical Business Advice for MSPs and IT Professionals
544 PitchIT Vendor Spotlight: Grok Stream

Guest: Josh Kindiger, President of Grok Stream
Grok provides a powerful artificial intelligence (AI) and machine learning platform to address critical time-consuming operational tasks.

In this episode of the IT Business Podcast, host Marvin Bee continues the summer series on the ConnectWise PitchIT program. He is joined by Sean Lardo, who explains that PitchIT is a shark tank-like competition sponsored by ConnectWise.

The featured vendor in this episode is Josh Kindiger from Grok Stream, a company specializing in AI and machine learning for operations centers of MSPs. They integrate with various systems, helping MSPs proactively and predictively identify and fix problems in real-time, aiming for self-healing operations. Their multi-tenant platform ensures data security and offers efficient implementation, showcasing value in a short timeframe.

Key Takeaways:

  • PitchIT is a competition sponsored by ConnectWise, seeking the best emerging technologies to support MSPs.
  • Grok Stream is an AI and machine learning company focused on optimizing operations centers for MSPs.
  • Grok Stream's platform integrates with RMMs and ticketing systems to provide real-time, proactive problem identification and resolution.
  • Their multi-tenant platform ensures data security and allows efficient implementation.
  • The goal is to help MSPs achieve self-healing operations and ensure customer satisfaction with minimal downtime.

Website: https://grokstream.com/

===

PitchIT is an annual accelerator program created by ConnectWise in 2018 to incubate growth in startup integration partners dedicated to the MSP space. The company is offering small companies the chance to take part in a 16-week program where participants receive a thorough business assessment, gain coaching from industry experts, earn placement on the ConnectWise marketplace, engage in co-marketing and more.

The finalists are selected to present their solutions on the center stage at IT Nation Connect. The PitchIT 2023 program is officially underway, and 27 companies have been selected to participate in the program.

Interested but still have questions? Email PitchIT@ConnectWise.com.

Join the PitchIT waitlist for next year: https://www.connectwise.com/theitnation/pitchit

===

#ITBusinessPodcast #ConnectWise #PitchIT #MSP #AI #MachineLearning #GrokStream #OperationsCenter #RealTime #Proactive #SelfHealing #DataSecurity #TechCompetition #EmergingTechnologies #ManagedServiceProviders #TechStartup #ITNationConnect #TechInnovation #BusinessTech #ArtificialIntelligence

Sean Lardo
Josh Kindiger
Message